ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
At The Salvation Army, we are a Not-For-Profit organisation that works to help people achieve their full potential. We have a wide network of support resources to help people become ‘job ready’ and assist them into sustainable paid employment. This is an opportunity not to go past, as we transform our business into the number one Not-For-Profit Employment Services provider.
Our National Service Centre, based in Modbury SA, is an extended hours Contact Centre that operates between 8am – 6pm Monday to Friday. Flexibility to work required hours is essential.
This position is a 12 month contract created due to internal secondments as a result of parental leave.
Wants to help people change their lives for the better
Enjoys work in a fast-paced contact centre environment
Demonstrates a professional level of customer service to support job seekers to meet their mutual obligation requirements
Has proven ability to effectively manage your own time to the achievement of multiple KPI's
Are available to work rostered shifts of up to 8 hours, between 8am and 6pm Monday to Friday, including non-national public holidays.
Our Engagement Consultants engage with Jobseekers daily, while working closely with the front office staff to ensure that all Jobseekers are scheduled into appointments and activities in accordance with our Service Delivery Model. You are required to exercise judgement, set priorities and schedule work to meet deadlines.
Work in partnership with our network of nationally located sites, to ensure all Jobseekers are engaged with Employment Plus as per our Service Delivery Model
Work within a team of consultants who service inbound/outbound calls and emails on behalf of more than 80 sites nationally
Ours is a fast-paced environment; you will need to be able to think on your feet and be flexible with tasks, as well as being a quick learner with advanced computer (Microsoft Office) skills.
BENEFITS
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Above Award wages + super + allowances
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Access to generous Not For Profit salary packaging of up to $15,900 per year (also for casuals)
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Access to meal and entertainment benefits of up to $2,650 through salary packaging
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Access to relocation benefits through salary packaging options
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Up to 12 weeks Paid parental leave
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Learning and development to support you in your role
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Scholarships via Eva Burrows College
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Comprehensive Employee Assistance Program
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Career progression opportunities
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Transfer opportunities – we are in every major city in Australia
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Making an impact – socially and environmentally – with one of the most loved charities in Australia
To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines and will be required to have a Working with Children Check.
At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at [email protected]. Please specify the job title and location in the subject line.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
Enjoy generous tax-free salary packaging benefits
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks leave per year through our purchase leave scheme
Generous Parental Leave offering of 12 weeks
Up to 5 days paid leave per year to support a TSA program or activity
At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at [email protected]. Please specify the job title and location in the subject line.
A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position. Successful applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history.
Employment Plus is an equal employment opportunity employer, we encourage applications from people of Aboriginal and Torres Strait Islander heritage and candidates with culturally diverse backgrounds. We provide an inclusive work environment and embraces the diverse talent of our people. Employment Plus is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
