About Us
Tecco is a Sydney-based technology company specialising in smart home and intelligent building solutions. We design, deliver, and support integrated technology systems across luxury homes, apartments, and commercial buildings.
Our solutions include smart lighting control, climate automation, motorised curtains, access control, CCTV, networking, AV integration, energy management, and intelligent building systems.
We are looking for a practical, hands-on Smart Systems Support Engineer to join our growing technical team.
About the Role
This is a hands-on technical role, not a desk-based support position.
As a Smart Systems Support Engineer, you will be responsible for supporting, troubleshooting, maintaining, and assisting with implementation of smart home and intelligent building systems across both remote support and onsite environments.
A significant part of this role involves attending customer sites, construction projects, apartment buildings, and completed installations across Sydney to diagnose issues, test systems, replace devices, assist with commissioning, and resolve technical faults.
This role is ideal for someone who enjoys working with technology in real-world environments, is confident using tools and equipment, and has strong practical problem-solving skills.
You will work across technologies including:
- Smart home automation systems
- Intelligent building systems
- Lighting control
- Access control & intercom
- CCTV & security systems
- IP networking
- AV integration
- Energy management systems
- Basic IT environments where relevant
Key ResponsibilitiesTechnical Support & Field Service
- Provide both remote and onsite technical support for smart home and intelligent building systems
- Attend residential and commercial project sites across Sydney for fault diagnosis, maintenance, repairs, and system support
- Diagnose and resolve issues related to:
- lighting control
- automation logic
- touch panels
- smart switches
- access control
- CCTV integration
- intercom systems
- HVAC integration
- AV systems
- energy management platforms
- Replace faulty devices, perform system testing, firmware upgrades, and preventative maintenance
- Troubleshoot IP networking issues affecting connected smart systems
- Escalate complex technical issues where required
Project Support
- Assist with system commissioning, testing, and handover activities
- Support project engineers during implementation and defect resolution
- Assist with onsite device installation, setup, configuration, and optimisation
- Participate in technical investigations and site troubleshooting
Documentation & Communication
- Maintain service records and support tickets
- Document troubleshooting steps and resolutions
- Communicate professionally with customers regarding issue progress and outcomes
About YouEssential Skills / Experience
- 2+ years’ experience in technical support, systems support, field service, or a similar hands-on technical role
- Strong troubleshooting and fault-finding skills
- Practical hands-on ability and confidence working onsite with hardware and connected systems
- Comfortable attending active construction sites, apartment buildings, and customer premises
- Good understanding of IP networking:
- DHCP
- Static IP
- Wi-Fi troubleshooting
- Routers / switches
- Basic VLAN knowledge
- Comfortable working with both hardware and software systems
- Strong communication skills
- Self-motivated and able to work independently
- Full Australian driver licence
Highly Regarded
Experience with:
- KNX
- Crestron
- Control4
- Home Assistant
- Hikvision
- Dahua
- 2N
- Akuvox
- Ubiquiti
- Fortinet
- TP-Link
- CCTV / access control
- AV systems
- Building automation / BMS
What We Offer
- Work on exciting smart home and intelligent building projects
- Exposure to cutting-edge technologies
- Career growth into commissioning, project engineering, or systems engineering
- Ongoing training and certification opportunities
- Competitive salary package
Apply Now
If you enjoy solving technical problems, working with smart technology, and prefer a practical hands-on role rather than sitting behind a desk all day, we’d love to hear from you.
Pay: $75,000.00 – $90,000.00 per year
Benefits:
- Employee mentoring program
- Free drinks
- Free food
- Travel reimbursement
Work Location: In person
