Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
The Head of Quality Engineering is accountable for the establishment, governance and continuous improvement of Vocus’ enterprise Testing Practice and Strategy. The role ensures a consistent, repeatable and high-quality execution of testing phases across Vocus’ BSS environments, enabling predictable delivery outcomes across multiple projects, platforms and lines of business.
This role provides strategic leadership to Test Managers and Test Analysts, embedding industry best-practice quality management, promoting automation and secure-by-design testing, and implementing the governance, controls and metrics required to drive transparency, defect reduction and continuous improvement into software engineering teams operating within a scaled agile delivery model.
What you'll be responsible for
The key responsibilities of the role are listed below. These may change in response to your personal growth and business demands.
Testing Strategy & Quality Management Framework
- Define, own and continuously evolve the Vocus Testing Practice and Strategy across BSS and associated platforms.
- Establish a Quality Management Framework aligned to industry best practice (Agile, DevOps, CI/CD, and Quality Engineering principles).
- Ensure testing approaches are consistent, repeatable and scalable across projects, programs and business units.
- Embed quality as a shared accountability across delivery and engineering teams.
Governance, Rigor & Control
- Establish and enforce rigorous testing governance, including standards, policies, assurance checkpoints and compliance to test lifecycle disciplines.
- Provide enterprise-level oversight of test readiness, execution and sign-off across concurrent initiatives.
- Implement quality controls to ensure risk, defects and dependencies are identified early and managed effectively.
Automation, Secure-by-Design & Tooling
- Champion an automation-first testing approach, driving adoption across unit, integration, system and regression layers.
- Promote secure-by-design testing practices, ensuring security, privacy and non-functional requirements are validated early and continuously.
- Ensure adoption of best-of-breed testing tools and practices to support modern software development and a scaled agile delivery model.
- Partner with Engineering and Architecture to integrate testing into CI/CD pipelines.
Test Environments & Enterprise Coordination
- Maintain accountability for enterprise-level test environment management supporting multiple projects and delivery streams.
- Lead the delivery and implementation of consistent test environment methodologies, disciplines and processes across assigned lines of business.
- Manage environment demand, scheduling, dependencies and conflicts to enable predictable delivery outcomes.
Metrics, Defect Management & Continuous Improvement
- Define and implement quality metrics and reporting, including defect trends, test coverage, automation rates and quality outcomes.
- Ensure effective defect tracking, root cause analysis and feedback loops into software engineering teams.
- Oversee the continual improvement of the testing service, using data-driven insights to uplift capability, efficiency and outcomes.
Leadership, Coaching & Capability Development
- Provide leadership, coaching and direction to Test Managers and Test Analysts to ensure alignment to strategy and quality standards.
- Build capability through communities of practice, knowledge sharing and continuous learning.
- Foster a culture of accountability, discipline and continuous improvement across the testing function.
Stakeholder & Business Engagement
- Manage relationships with business customers and associated stakeholders who rely on integrated test environments and quality outcomes.
- Provide transparent communication on quality risks, readiness and outcomes to delivery and business leaders.
- Act as the senior quality advocate across Vocus’ technology landscape.
What you'll bring to the role
Essential
- Proven experience leading an enterprise testing or quality engineering function in a complex technology environment.
- Strong background in BSS platforms and large-scale systems integration testing.
- Demonstrated success establishing testing strategies, governance frameworks and quality management practices.
- Deep understanding of automation, CI/CD and modern software delivery models.
- Experience managing test environments at enterprise scale across multiple concurrent initiatives.
- Strong stakeholder management and leadership capability.
Desirable
- Experience in telecommunications or large regulated environments.
- Exposure to performance, resilience and security testing practices.
- Experience operating within a scaled agile framework.
Personal Attributes
- Structured and disciplined – values rigor, standards and repeatability.
- Strategic yet pragmatic – able to define enterprise frameworks and drive adoption.
- Collaborative leader – influences across engineering, delivery and business teams.
- Data-driven – uses metrics to drive insight and improvement.
- Accountable and resilient – comfortable operating in complex, multi-project environments.
- Safety – ensure the safety culture of the Vocus is adhered for all projects under the program of work
- Behave ethically – understand ethical behaviour and business practices and ensure that your own behaviour and behaviour of others is consistent with the Vocus Values
- Communicate effectively – Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
