As the Client Service Officer, you will be frontline administrative support for the Electrical Safety Office working autonomously to deliver timely, efficient, professional and high-quality outcomes in the areas of executive support, correspondence administration, portfolio and governance management. The client service officer's role is being part of a dynamic and fast paced working environment, in a team with a strong supportive culture, empowering to proactively assist in making positive impacts regarding electrical safety for everyone in Queensland.
Key responsibilities include but are not limited to:
- Deliver record keeping services (database, financial, HR) in accordance with legislative, departmental and organisational policy and guidelines.
- Monitor queries and direct calls from internal and external clients in relation to ESO Supply and Network activities.
- Use, update and monitor relevant databases and files confirming quality and accuracy of data.
- Maintain and retrieve information necessary to efficiently provide the delivery of ESO services, including accessing and maintaining data held in the on-line databases.
- Booking of travel through the online QTravel system and preparation of pre and post travel documentation.
- Assist in the purchasing and issue of goods and services in accordance with delegated authorities and in compliance with Departmental Purchasing Policy.
- Preparation of credit card charges, CabCharge vouchers and monthly reconciliation.
- Provide high level administrative support to the Electrical Licensing team, Supply and Network team and director Supply Networks and Licensing, as a member of the business unit.
Our workforce needs to be able to respond quickly to new and emerging priorities. You may be required to undertake alternative duties or work in alternative locations on a temporary or permanent basis to support service delivery.
Applications to remain current for 12 months.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
