Why Join EML?
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (and subject to performance), you have the flexibility to work from home along with the choice between:
Giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
What You’ll Be Doing
Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
Ensure that allocated work is actioned within appropriate timeframes
Manage telephone enquiries within EML’s guidelines and adhere to the EML’s Communication Policy
Collaborating with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support
Recording and maintaining accurate records
What We’re Looking For
It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:
You will show a high level of empathy while being passionate about providing great customer service
You will be a great listening, display excellent communication skills and have a solution focused mindset
You will embrace change with confidence and are comfortable with in a multi-system environment whilst having the ability to handle and overcome challenges
Having great attention to detail, you will enjoy learning and growing within the business
Proficient use of Microsoft Office Suite
We want to hear from you!
