Berwick BMW, MINI & Motorrad, part of the award-winning, family-owned Jowett Motor Group, is seeking a Receptionist/Concierge to join our dealership in a full-time, Monday to Friday role.
If you thrive as the first point of contact, enjoy delivering exceptional customer service, and take pride in creating a warm, premium experience from the moment customers arrive, we'd love to hear from you.
Why Jowett Motor Group?
We back our people properly. Here's what that looks like:
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Competitive base salary.
- Paid Parental Leave – 12 weeks for primary carers and 2 weeks for secondary carers.
- Ongoing training and development (online and face-to-face) with genuine internal career pathways.
- Recognition and team events, including BBQs, birthdays and our annual Christmas celebration.
- Retailer discounts across major brands.
- Employee Assistance Program (EAP).
- A genuine commitment to supporting women in automotive through our Women in Automotive partnership.
- Supportive leaders who set clear expectations, invest in your success and encourage continuous growth.
About the opportunity
As our Receptionist/Concierge, you'll be the welcoming face of Berwick BMW, MINI & Motorrad, ensuring every customer receives a premium experience from arrival through to departure.
Working closely with our Sales and Service teams, you'll manage front-of-house operations, assist with customer enquiries, coordinate service appointments, provide administrative support and help ensure the dealership operates smoothly and professionally.
This is a varied, customer-focused role that requires someone who enjoys multitasking, communicates confidently and remains calm and organised in a fast-paced environment.
Hours: Monday to Saturday 9:00am to 5:30pm, with a rostered day off
Key responsibilities
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Welcome all customers and visitors, providing a warm, professional first impression both in person and over the phone.
- Manage incoming phone calls and direct enquiries efficiently.
- Support customers throughout their service journey, including arrival, communication updates and vehicle collection.
- Liaise with Service Advisors and workshop staff to communicate customer needs and updates.
- Coordinate appointments and assist with customer enquiries.
- Perform general administrative duties, including mail distribution, ordering supplies, banking and supporting other departments as required.
- Maintain presentation standards and ensure reception and customer areas are clean, welcoming and professional.
- Deliver exceptional hospitality and customer service at every interaction.
About you
To be successful in this role, you'll have:
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Previous experience in a reception, concierge, customer service or hospitality role.
- Outstanding customer service and interpersonal skills.
- Excellent verbal and written communication.
- Professional presentation and a positive, can-do attitude.
- Strong organisational and multitasking abilities.
- High attention to detail and accuracy.
- Confidence using computers and Microsoft Office.
- The ability to remain calm and composed under pressure.
- Reliability, flexibility and a willingness to learn.
- A current driver's licence.
Experience within the automotive industry is advantageous but not essential. What matters most is your commitment to delivering exceptional customer experiences and your enthusiasm for being part of a high-performing team.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into one of Australia's leading automotive groups, representing BMW, MINI, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability and continuous improvement. We care about performance, but we care just as much about our people.
Apply now
Ready to take the next step with Berwick BMW, MINI & Motorrad?
Apply today and become part of a team committed to delivering exceptional customer experiences every day.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & Inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment checks
A National Police Check is required prior to commencement.
Jowett Motor Group was born from the experience and forethought of Tony Jowett in 1995 with brands Audi, Volkswagen and Subaru, before opening Eastern Honda Doncaster in 2000 which remains today. JMG has continued as a family-owned and operated business with its award-winning group of BMW and Honda dealerships across Victoria, South Australia and now the Australian Capital Territory. JMG is an established retail partner of Honda Australia, operating three metro Honda Centres: Eastern Honda, Northern Honda & Brighton Honda Centre. The JMG journey with Honda has been recognised by multiple National Dealer of the Year and Customer Excellence awards, to now leading national sales and service volumes. A new era was marked in 2013 for JMG with the opening of its first BMW dealership, Waverley BMW. Fast establishing itself as a key member of the BMW dealership network through a strong customer focused approach and commitment to excellence, JMG acquired South Yarra BMW in 2020. This was followed by the greenfield development of Berwick BMW opening in late 2020 and the recent introduction of Berwick MINI Garage. 2021 marked the opening of Glenelg BMW and MINI Garage in South Australia with a full redevelopment of the Glenelg site underway - due for completion in the second half of 2025. In September 2024, JMG will officially take over all existing business operations in Canberra BMW - including Canberra MINI Garage and Canberra BMW Motorrad. The growth plan for JMG continues with the opening of Chery Doncaster in July 2024 and Chery Brighton in early 2025. The JMG Executive Team is committed to fostering growth and excellence in the automotive retail operations sector. The Group aims to continue to collaborate with current and future Original Equipment Manufacturers (OEMs) to deliver award-winning retail experiences for customers while creating job opportunities for the automotive industry and current JMG employees.
