- Be part of a high performing team that plays a key role providing high-quality day-to-day customer service
- Contribute to service improvements that strengthen the efficiency, consistency and quality of administration across Darebin Council
- Office located in the heart of Preston, close to public transport and the Preston Market
- Be part of a high performing team that plays a key role providing high-quality day-to-day customer service and administrative support as part of the Customer and Business Support Unit, supporting City Development in Darebin.
- Contribute to service improvements that strengthen the efficiency, consistency and quality of administration across Darebin Council.
- Office located in the heart of Preston, close to public transport and the Preston Market.
Provide high-quality administrative and customer service support to Planning and Building functions, helping deliver responsive services to the Darebin community.
We're building Darebin's future - and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
About the role:
This is an opportunity to be part of a busy, dynamic and customer-focused team supporting the delivery of Planning and Building services to the Darebin community.
As an Administration Officer, provide operational administrative support, respond to customer enquiries, maintain accurate records and assist with statutory business processes. You will be a key point of contact for customers and stakeholders, helping to ensure enquiries are managed professionally, information is accurately maintained and services are delivered in a timely manner.
Success in this role will require strong organisational skills, attention to detail, a commitment to customer service and the ability to work collaboratively across various teams, while managing competing priorities in a fast-paced environment.
You will:
- Deliver high-quality administrative and customer service support across the City Development department, respond to enquiries, requests and correspondence in a timely, accurate and professional manner.
- Maintain accurate records, registers and information systems to support statutory obligations, business operations, reporting requirements and compliance with Council policies and procedures.
- Build positive working relationships with internal stakeholders, external agencies and members of the public, providing clear, consistent information and supporting the effective coordination of Planning and Building matters.
- Prepare and process documentation, correspondence and records in accordance with legislative requirements, departmental procedures and service standards.
- Contribute to the effective delivery of Planning and Building services by supporting administrative workflows, monitoring tasks and assisting with the timely completion of business processes.
- Identify opportunities to improve administrative processes, systems and templates, enhancing efficiency, consistency and customer service outcomes across the team.
- Work collaboratively within a team environment, sharing knowledge, supporting colleagues and contributing to a positive, customer-focused workplace culture.
About you:
You thrive in a busy and dynamic environment. You are an organised and proactive administrator with the ability to provide high-quality operational support and deliver helpful and responsive customer service.
You maintain a high level of accuracy, manage competing priorities effectively and build positive working relationships with colleagues, customers and stakeholders.
To be successful in this role, you will bring:
- Demonstrated experience in an administrative and/or customer service role, preferably within a local government environment.
- Well-developed administrative and organisational skills, including the ability to manage competing priorities, maintain accurate records and databases and prepare professional correspondence and documentation.
- Strong customer service, communication and interpersonal skills, with the ability to provide timely, professional and courteous responses to a range of internal and external enquiries.
- Sound computer literacy, including proficiency in Microsoft Office applications and experience using electronic records, data management or customer request systems.
- Strong attention to detail and a commitment to maintaining high standards of accuracy, quality and confidentiality in all aspects of work.
- Demonstrated ability to work both independently and collaboratively within a team environment, contributing to positive workplace relationships and service outcomes.
- Ability to identify opportunities for continuous improvement and contribute to the development of efficient administrative processes and service practices.
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference
How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on Tuesday, 15th September 2026 at 11:30pm.
Applications will be reviewed during the advertising period, so we encourage you to submit your application as early as possible.
For a confidential discussion about the role and the opportunity, contact Belinda Addis, Team Leader - Building Services at
[email protected] or via 8470 8347.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please contact us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
