FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Australia (Sydney) office - a certified Great Place to Work®.
This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly.
What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba
Reporting to: Head of Security and Infrastructure
Responsibilities:
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Provide L1 support for end users — hardware, OS, applications, access, peripherals
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Onboard and offboard employees: account provisioning, equipment, access, asset tracking
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Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)
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Administer Windows Server environments — file services, DFS, SMB shares, permissions
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Support and maintain Windows and macOS endpoints — imaging, patching, configuration
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Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN
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Maintain office network equipment — firewalls, switches, access points
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Document procedures, runbooks, and knowledge base articles
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Escalate complex issues to L2 / infrastructure teams with clear context
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Track tickets to resolution and meet SLA targets
Candidate profile:
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2+ years in helpdesk, desktop support, or junior sysadmin roles
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Strong hands-on experience with Windows 10 / 11 and macOS
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Windows Server administration — file shares, DFS, SMB, NTFS permissions
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Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP
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Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN
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Clear written and verbal communication in English
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Customer-focused mindset and structured troubleshooting approach
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The role is available for candidates with permanent work permit in Australia only
Nice to Have:
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Experience with FortiGate, FortiAP, or Aruba switching / wireless
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MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine
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Scripting — PowerShell, Bash
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Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak
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Backup and endpoint protection tooling
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Ticketing systems — Jira Service Management, Zendesk
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Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet
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Experience in regulated environments (fintech, financial services)
Our offer:
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A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
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Welcoming, young and multicultural team with approachable leadership
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Ability to contribute to dynamic business at a growth phase
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High level of autonomy, support of ideas and putting your expertise into the best practices for the company
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Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
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Competitive remuneration, regular salary reviews and performance-based incentive schemes
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Vibrant company life: from team activities to global celebrations
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Free access to multiple sports and wellness facilities across the country
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A gift and a day off on your Birthday
Journey to FP Markets:
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Interview with People Function member (30 - 45 min) to assess match to our culture
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Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
