JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We are seeking a detail-oriented and proactive Assistant Facilities Manager to provide comprehensive operational support across our strategic facilities management portfolio. In this role, you will work closely with the Facility Manager to optimize site performance through KPI monitoring, budget management support, and strategic planning contributions. You will coordinate all aspects of facility maintenance using JLL's Prism system, ensure compliance with health and safety regulations, and build positive relationships with tenants and clients. The ideal candidate will demonstrate strong analytical capabilities in preparing operational reports, possess excellent communication skills for stakeholder engagement, and show initiative in identifying process improvements. This position offers an excellent opportunity for an emerging facilities management professional to develop expertise in integrated property operations while contributing to the operational excellence of premium commercial properties. Join our team to support the delivery of world-class facility management services and drive measurable improvements in property performance.
An overview of the role:Strategic Operations Support:
Assist in developing and implementing operational strategies to optimise site performance
Support the monitoring of key performance indicators (KPIs) for all operational areas
Contribute to Opex and Capex budget management, including data collection and reporting
Collaborate with the Facility Manager to align centre operations with overall business objectives
Participate in strategic planning sessions and provide operational insights
Facilities and Maintenance Management:
Coordinate all aspects of facility maintenance, including preventative and corrective maintenance programs
Maintain and monitor Planned Preventative Maintenance (PPM) schedules using JLL's Prism system
Support compliance efforts with building codes, health and safety regulations, and environmental standards
Coordinate contractors and service providers, ensuring they meet Cm3 prequalification requirements
Conduct regular site inspections and identify maintenance needs
Health and Safety Support:
Assist in developing and maintaining robust health and safety programs for each site
Support risk assessments and help implement mitigation strategies
Contribute to emergency preparedness and response procedures
Ensure all staff and contractors are properly trained in safety protocols
Maintain safety documentation and incident reporting systems
Tenant Relations:
Build positive relationships with tenants and respond to their concerns promptly
Coordinate tenant move-ins, fit-outs, and move-outs under the guidance of the Facility Manager
Monitor tenant compliance with lease terms and property regulations
Serve as a day-to-day point of contact for routine tenant matters
Client Management Support:
Support the Facility Manager in maintaining strong, positive relationships with the client
Participate in client meetings and communications as required
Assist in preparing updates on performance, challenges, and opportunities
Help identify opportunities to enhance property value
Contribute to long-term planning and capital improvement projects
Ensure responsive service delivery to support client satisfaction
Reporting and Analysis:
Prepare operational reports and data for review by the Facility Manager
Collect and analyse operational data to identify trends and areas for improvement
Stay informed about industry trends and best practices
Support the implementation of process improvements and innovations
Sounds like you? This is what we are looking for:
Proven experience in facilities management with strong knowledge of maintenance coordination, PPM systems (preferably JLL's Prism), and compliance with building codes, health and safety regulations, and environmental standards
Demonstrated ability in budget management (Opex and Capex), KPI monitoring, and operational reporting, with strong analytical skills to collect data, identify trends, and support strategic decision-making
Comprehensive understanding of health and safety programs, including risk assessments, emergency preparedness, incident reporting, and ensuring contractor and staff compliance with safety protocols
Excellent stakeholder management and communication skills, with experience building positive relationships with tenants, clients, and service providers while serving as a responsive point of contact
Strong organizational and project coordination abilities, including managing contractor prequalification (Cm3), coordinating tenant move-ins/fit-outs, conducting site inspections, and supporting capital improvement projects
Proactive problem-solver with attention to detail, ability to work collaboratively with Facility Managers, and commitment to continuous improvement and staying current with industry best practices
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ519455
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
