Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.
We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning.
Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.
Role Description
As Senior Graphic Designer, AU at Koala, you’ll play a key role in bringing our brand to life across every touchpoint. Working closely with the Creative Lead, you’ll translate our brand strategy and campaign concepts into high-quality creative that builds brand love and drives commercial performance.
You’ll own projects from concept through execution, contributing creative thinking at the briefing stage and delivering exceptional design across paid media, organic social, CRM, ecommerce, VM and other brand touchpoints. You'll help maintain and evolve Koala's visual identity, ensuring every piece of creative feels unmistakably Koala while continually raising the standard of design across the business.
Beyond creating beautiful work, you'll collaborate closely with Brand, Performance, eCommerce and the wider Marketing team, using customer insights and campaign performance to inform stronger creative. You'll champion quality, contribute to a culture of creative excellence, and continuously look for better ways of working as Koala continues to grow.
Key Responsibilities
Lead design projects from concept through to final delivery across paid media, organic social, CRM (campaigns and flows), website, retail and other brand touchpoints.
Contribute creative ideas, visual concepts and design approaches during campaign development not just execution.
Translate brand strategy into compelling creative that delivers against brand and commercial objectives.
Maintain an exceptionally high standard of craft across typography, layout, imagery, motion and visual storytelling.
Ensure every asset reflects Koala's visual identity and consistently applies our brand guidelines across all channels.
Help evolve the AU creative team by identifying opportunities to improve templates, systems, documentation and creative consistency as the brand grows.
Collaborate closely with Brand, Performance Marketing, eCommerce, CRM, Social and Production teams to create creative that performs.
Use campaign results, testing insights and customer behaviour to continually improve future creative.
Provide constructive creative feedback during reviews and actively contribute to raising the quality of work across the team.
Support art direction for photography, video and content shoots through moodboards, references, layouts and visual direction where required.
Prepare production-ready assets across digital and print, ensuring work meets all platform and technical specifications.
Keep the creative asset library organised, accessible and up to date for wider team use.
Identify creative risks, production challenges or opportunities early, proactively communicating with the Creative Lead.
Explore new creative trends, tools, AI workflows and technologies that improve both creative quality and team efficiency.
Champion a collaborative, positive and solutions-focused creative culture.
Ideal background
5+ years of experience in graphic design within a fast-paced retail, DTC, lifestyle or agency environment role
Exceptional portfolio demonstrating strong conceptual thinking and high-quality visual execution.
Advanced proficient in Adobe Creative Cloud & Figma
Strong understanding of typography, layout, composition, colour and visual storytelling
Experience designing integrated campaigns across multiple channels
Excellent project management and organisational skills with the ability to manage multiple competing priorities.
Data-driven decision maker with ability to analyse campaign performance and use this to inform future campaigns through a creative lense
Strong communication skills with confidence presenting creative rationale and collaborating across cross-functional teams.
Highly organised with exceptional attention to detail.
Curious, commercially minded and always looking for opportunities to improve creative quality.
Perks and Privileges
Koala is only great when its employees are happy; and we’re one happy bunch!
Hybrid working - We’re mixing it up with ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
Treehouse goods - Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more.
Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days.
Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
All in all, the Koala Community is a great place to hang out and belong to!
Why Join Koala?
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We have no ego; we seek feedback that grows us; and we have a strong bias for action. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)
There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.
