About us:
Rockhampton Hospital is a 305-bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment.
The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.
About the role:
Provide high-level administrative and customer service support within the 24/7 Emergency Department, ensuring patients, families, and visitors are assisted promptly and appropriately.
Support patient flow and safety by accurately managing admissions, discharges, transfers, and registrations within hospital information systems.
Conduct patient interviews to confirm personal and financial details, supporting completion of required documentation such as Patient Election Forms.
Act as a key communication hub by managing reception enquiries, phone calls, and coordination of information between clinical staff, patients, and external agencies.
Maintain professionalism, accuracy, and composure in a fast-paced, high-pressure environment while adhering to policies, confidentiality requirements, and data quality standards.
About you:
Demonstrated ability to use initiative and sound judgement to resolve issues in fast-paced or unpredictable situations where procedures may not be clearly defined.
Strong proficiency in computerised systems and digital applications to support accurate and efficient administrative processes.
Proven ability to work effectively within a multidisciplinary team in a high-pressure, dynamic healthcare environment.
Well-developed communication skills with the ability to engage professionally, sensitively, and respectfully with patients, staff, and the public.
Solid understanding of privacy, confidentiality, and compliance requirements, with the ability to respond appropriately in emergency situations following established protocols.
What we offer:
An hourly rate between $49.97 - $55.57 p.h. (Including 25% Casual Loading)
12.75% employer superannuation contribution
Additional Benefits:
Ongoing Professional Development and Education Opportunities
Flexible Work-Life Balance and Variety
Employee Assistance Program (EAP)
Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply:
To apply, please submit the following:
Your current CV or resume, including referees.
A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
Any additional forms / evidence as attached or listed on the Role Description.
For assistance:
Contact [email protected]
Quote the Job Ad Reference (JAR) RK6F686847
Applications close: Tuesday, 14 July 2026
#Rockhampton<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
