Internal Opportunity: Village Liaison Officer
Primary work Location - Multisite
We are pleased to share an internal opportunity for the role of Village Liaison Officer within our Retirement Living team.
This is a proactive and visible role within the village, focused on supporting strong resident engagement, clear communication and smooth day-to-day operations. The Village Liaison Officer plays an important part in creating a positive resident experience by coordinating key administrative and engagement activities, maintaining accurate digital records and ensuring important tasks are completed in a timely and professional manner.
The role works closely with the Village Manager, Village Liaison Lead and other village staff, while building positive relationships with residents, families and contractors as needed.
Key Responsibilities
Resident Engagement and Communication
- Support resident engagement by coordinating village communications, newsletters, notices and event information across digital and print channels. Manage event RSVPs, maintain guest lists and support a warm, inclusive and well-connected village community.
- Prepare and deliver birthday cards and other milestone acknowledgements in line with resident preferences and company process.
Administrative and Operational Support
- Monitor and action the Personal Alarm Daily Report, escalating concerns where required.
- Reconcile monthly Personal Alarm service invoices against daily and monthly reports and follow up discrepancies.
- Coordinate practical village tasks such as maintenance requests, hard rubbish collections and resident milestone tracking.
- Provide timely and accurate documentation of workflows, data entry and village activity logs, and support the organisation of events, activities and scheduling.
Systems and Reporting
- Use digital platforms including HubSpot, eCase, TechOne, Asana and Microsoft 365 to maintain accurate resident records, communications and activity tracking.
- Support the Village Manager and Liaison Lead with reporting, data reconciliation and other system-based activities. Contribute positively to new technologies, process improvements and ongoing digital capability across the team.
About You
You are an organised, approachable and resident-focused administrator who enjoys being part of a connected village community. You bring strong communication and interpersonal skills, a high level of professionalism and the ability to manage tasks with consistency, care and attention to detail.
You are confident using digital systems and are comfortable working across platforms to maintain accurate records, support reporting and coordinate day-to-day activities. You show initiative, follow through on tasks and handle sensitive matters with discretion, empathy and professionalism.
How to Apply
Click the “Apply Here” link below to review the position description and submit your application by Tuesday, 7 July 2026.
If you would like to know more about the position, please contact LHG's Recruitment team at [email protected]
