Merchandise Attendant (Causal)
Create Unforgettable Experiences
Disney: The Exhibition – A Century of Magic is coming to Mackay, hosted at the Mackay Entertainment and Convention Centre, and we're looking for enthusiastic people who are passionate about customer service, creating memorable moments and delivering exceptional experiences. From welcoming guests to assisting families and helping visitors discover something extraordinary, every day will present an opportunity to make someone's experience truly magical.
As a Merchandise Attendant, you'll help visitors find the perfect keepsake to remember their experience. From assisting customers and sharing product information to processing sales and maintaining beautifully presented merchandise displays, you'll be an important part of the visitor journey.
What You'll Be Doing
- Delivering outstanding customer service.
- Assisting patrons with merchandise enquiries, recommendations and purchases.
- Processing sales using EFTPOS and point-of-sale systems.
- Maintaining attractive merchandise displays.
- Assisting with stock replenishment and stock control.
- Completing cash handling and balancing activities.
- Supporting a safe and welcoming environment for all guests.
About You
You’ll thrive in this role if you enjoy working with people, love creating positive customer experiences and can remain calm and friendly during busy periods. Experience in retail, hospitality, merchandise sales or customer service will be highly regarded, along with confidence using POS/EFTPOS systems, and working as part of a team. Flexibility to work weekends, evenings and peak visitor periods is important, and the casual nature of the role may also suit people looking to balance work with family, study or other commitments.
Why You'll Love This Opportunity
- Help create magical moments for visitors of all ages.
- Be part of a highly anticipated visitor attraction.
- Gain valuable retail, tourism and events experience.
- Work in a fun, energetic and fast-paced environment.
What You’ll Need
- Current QLD Working with Children (Blue Card) – Essential.
- QLD “C” Class Driver Licence – Essential.
- Retail experience using POS/EFTPOS systems and supporting stock control in a fast-paced environment.
Employment Details
This fixed term opportunity forms part of the major exhibition project running from November 2026 to May 2027. This casual position offers flexible hours will include weekends, evenings, public holidays and regular out-of-hours work in line with operational requirements.
- Stream B, MECC Level 2: $31.15 per hour + Casual loading
- 12% superannuation
- Any 5 days across a 7-day roster.
- May be eligible for salary sacrificing options.
- Access to a lifestyle benefits program, including corporate discounts.
- Learning, development and career growth opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active social clubs.
Please view the attached Position Descriptions (PD) for this role in the document attachments.
How to Apply
Prepare and submit your cover letter and resume, outlining your relevant experience for this role.
Applications Close: 4 September 2026.
Don’t miss out on this fantastic opportunity. This vacancy may close earlier than expected, so don’t delay in submitting your application.
Having trouble submitting your application?
Reach out to our friendly Talent and Onboarding team by phoning 1300 MACKAY (1300 622 529).
Important information for applicants:
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At MackayRegional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.
