Achieve Something Great
As an Administration Officer within the Liverpool/Fairfield community mental health service, you will play a vital role in ensuring the smooth operation of our service by providing high-quality administrative and customer support to consumers, families, carers and clinicians. This role involves reception duties, appointment scheduling, managing correspondence and medical records, coordinating meetings and supporting daily administrative functions that contribute to safe, efficient and person-centred care. You will work closely with a range of health professionals and administrative colleagues across both community and inpatient mental health settings, helping to create a welcoming and professional experience for everyone who interacts with the service.
Are You the Right Fit?
The ideal candidate will demonstrate:
- Strong interpersonal and communication skills, with the ability to interact respectfully and professionally with consumers, carers, clinicians and external stakeholders.
- Excellent organisational skills and the ability to prioritise workloads while maintaining accuracy and attention to detail.
- Confidence using computer systems and the ability to quickly learn new applications, including patient administration and scheduling systems.
- A sound understanding of confidentiality, privacy and professional conduct within a healthcare setting.
- Experience preparing correspondence, managing appointments, coordinating meetings and taking accurate meeting minutes.
- Compassion, resilience and sensitivity when working with people experiencing mental health challenges and their families.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Describe a time when you worked in a busy administrative or customer service environment where you had to manage multiple competing priorities. How did you organise your workload, and what was the outcome?
Community Mental Health Services frequently interact with consumers, carers, clinicians and external agencies. Provide an example of how you delivered exceptional customer service while maintaining confidentiality and professionalism in a sensitive situation.
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
