We are seeking a positive and motivated Administration & Retail Assistant to join our team. This is an entry-level role suited to someone who is organised, friendly, and eager to learn.
Working closely with the team, you will assist with a range of administration, customer service and retail tasks, while gaining an understanding of the pool installation process from the initial client enquiry through to installation. You will help keep jobs organised, support the team with coordination and communication, and contribute to delivering a smooth and positive client experience from start to finish.
As our Administration and Retail Assistant, you will be responsible for:
- General Reception duties – answering phone calls, resolving customer enquiries, booking site appointments and handovers
- Managing client sales lead enquiries for the Sales person in the CRM
- Identifying opportunities to improve business processes
- Supporting the Operations team
- Liaising with other local pool building teams and the Support Office team as required
- In store pool water testing, recommending pool chemicals and stock management
About you:
Essential skills/experience required:
- Microsoft Office skills (Word, Excel, Outlook)
- Be able to work autonomously with a degree of independence
- Strong client focus
- Excellent verbal, written and organisational skills
- Be driven and have initiative, with a strong ability to prioritise and multi-task
- Prior administration experience is desirable, but not essential
- Ability to manage client expectations and provide impeccable client service standards
- Demonstrate attention to detail, ability to multi-task and work under pressure
- Demonstrate a strong work ethic with prompt and reliable attendance
- Conduct themselves with a professional attitude and presentation
Preferred skills/experience required:
- Prior experience working with a CRM system
We are looking for a casual to fit this role -will need to be available Thursday and some Saturdays, with other hours negotiable.
Pay: From $27.00 per hour
Work Location: In person
