About RAYS
RAYS Wellness is a multi-award-winning natural therapies dispensary redefining what alternative healthcare can be like. We’re on a mission to raise the standard of healthcare - elevating access and patient experiences nationwide.
As demand - and this movement - continues to grow, so do we. And we’re just getting started.
With purpose-designed dispensaries in Brisbane and South Melbourne, and a custom-built digital platform, we offer safe, supported access to natural therapies for patients across Australia. Our team is committed to raising the standard of patient experience - and creating space for something more thoughtful, more human, and more hopeful.
We've just come off our biggest awards season yet at the 2026 Cannabiz Awards — taking home Company of the Year and Best Place to Work, on top of back-to-back wins as Dispensary/Pharmacy of the Year in 2024 and 2025. If you want to join an emerging industry with a team that's genuinely shaking things up, we'd love to hear from you.
About the Role
This is an on-site, phone-based, patient-facing role that plays a pivotal part in setting the tone for each patient's experience with RAYS. As a key member of our Patient Care team, you’ll be the first voice patients hear and the person they trust to guide them through next steps.
You’ll help make their journey feel clear, kind, and safe - supporting them with updates, information, and timely answers, while working behind the scenes with pharmacists and dispensary teams to keep everything moving smoothly.
What you’ll do:
Support patients via phone, email, and chat with care and clarity
Respond to order and prescription queries in a timely, accurate manner
Guide patients through the RAYS digital platform and tools
Troubleshoot issues related to delivery, payment, or orders
Escalate clinical queries appropriately to pharmacists or team leads
Maintain accurate patient records and internal logs
Collaborate across dispensary, inventory, and fulfilment teams
Contribute to ongoing process improvements and shared knowledge
About You
You’re a thoughtful, clear communicator who brings a steady hand to a fast-moving environment. You care deeply about people and do your best work when others are depending on you. Whether it’s solving a problem or walking someone through a process, you bring empathy, accuracy, and focus.
You’ll thrive in this role if you have:
Experience in pharmacy, healthcare, or customer support
Excellent written and verbal communication skills
Strong attention to detail and organisational habits
A calm, kind approach to support and problem-solving
Confidence working with digital tools and systems
An interest in medicinal cannabis or emerging therapeutics
The ability to multitask in a fast-paced team environment
A collaborative spirit and a willingness to grow alongside us
Availability to work weekends (favourable)
What We Offer
We’re not just building a pharmacy - we’re building a community of people who care about redefining health from the ground up. At RAYS, you’ll be part of a future-focused team doing meaningful work in a space that’s shifting fast.
A warm, welcoming workplace at our award-winning South Melbourne dispensary
Training in medicinal cannabis, compliance, and e-commerce tools
A culture that values contribution and collaboration
Regular team activities to stay connected - from trivia nights and team lunches to social sports and seasonal events, we prioritise community as much as we do care
Professional development opportunities, including industry workshops and events
Competitive salary with room to grow
If this sounds like your kind of role, we’d love to hear from you.
