We’re seeking a Key Account Specialist - Service Contracts to join our Service division, supporting the growth of the business across our medical portfolio’s.
Reporting to the Head of After Sales Solutions, this role is focused on engaging existing customers, identifying service needs, and driving the execution of service contract agreements. You will play a key role in maintaining and expanding our Master Service Agreements (MSAs), while building strong, long-term customer relationships.
This is a high-activity, commercially focused role suited to someone who enjoys working towards targets, engaging customers over the phone, and contributing directly to business growth.
Key Responsibilities
- Generate new service contract opportunities through proactive customer engagement and follow-up of existing agreements
- Manage and reconcile equipment fleets within Master Service Agreements to identify renewal and upsell opportunities
- Build and maintain a strong pipeline of opportunities through Salesforce CRM
- Achieve daily call targets and drive proposals through to contract execution
- Prepare and present tailored service contract proposals based on customer needs
- Support the end-to-end contract process, including quotes, purchase orders and documentation
- Monitor and follow up on renewable service contracts with a focus on timely execution
- Interpret service and repair data to support customer conversations and value propositions
- Collaborate with Sales, Customer Operations and Finance teams to ensure a seamless customer experience
- Maintain accurate contract and customer data, including updates within SAP systems
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact, and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:
- A competitive salary package
- Learning on demand
- Flexible work arrangements (work from home, flexible hours, purchase additional leave)
- Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
- Home office allowance available for eligible roles upon commencement.
- Reward and Recognition Program ‘Shining Stars’
- Dress for your day
- Social events (Strategy forums, Annual Awards, and Christmas parties)
Why this Role:
At Olympus, this role offers the opportunity to contribute directly to the growth of a critical part of our business, while developing strong commercial and customer engagement skills.
You’ll benefit from:
- A high-impact, target-driven role with clear visibility of your contribution to business success
- Exposure across multiple teams including Sales, Service, Operations and Finance
- The opportunity to build strong relationships across a diverse healthcare customer base
- A structured environment to develop your sales, negotiation and account management capabilities
- A supportive, collaborative team culture within a global organisation
What we are looking for:
You will consider yourself to be customer-focused, commercially driven and confident in building relationships, with:
- Experience in sales, internal sales or account management
- Preferably, experience within medical devices, healthcare or a related industry
- Exposure to SAP or similar systems
- Tertiary qualifications in Business, Marketing or a related field
- Strong communication skills, with confidence engaging customers over the phone
- A proven ability to work towards targets and manage a sales pipeline
- Excellent organisational skills and the ability to manage multiple priorities
- Experience working with CRM systems (e.g. Salesforce) and Microsoft Office
- Strong relationship-building and influencing skills
Apply Now:
To submit your interest in this opportunity, select “Apply for this job”.
In the meantime, follow us on:
- LinkedIn - Olympus Corporation
- Company website - www.olympus.com.au
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.”
No Agency assistance required at this time.
