About the Role
We are a fast-growing service and maintenance company based on the Gold Coast. As we scale, the Directors need a sharp, highly organized Director’s Assistant to run the backend of our Southport office.
First impressions are everything to us. A massive part of this role is being the welcoming, confident, and social voice of the business. You will be taking that crucial first call from clients, so having a genuinely great phone manner and a personality that loves connecting with people is essential.
You will be the operational right hand to the business owners, ensuring our day-to-day admin, client bookings, and field schedules run smoothly. If you are naturally organised, great with people, and want a role where your impact is noticed every day, this is it.
Key Responsibilities
You will manage the daily administrative engine of the business so the field team can execute seamlessly.
- The Voice of the Business: Handle incoming client phone calls and emails with an energetic, professional manner—ensuring a seamless, premium customer experience from the very first hello.
- Operations & Scheduling: Act as the master scheduler. You’ll oversee daily dispatching, job bookings, and workflow tracking inside our modern management software.
- Team Coordination: Keep our field maintenance staff moving efficiently by managing their logistics, schedules, and daily updates.
- Director Support: Protect the Directors' time by assisting with email management, drafting documentation, and handling key administrative tasks.
About You
We value capability, personality, and execution over fancy degrees or decades of corporate experience.
What you need to bring:
- Excellent Communication & People Skills: A great phone manner is a non-negotiable. You are social, clear, and confident when speaking with clients and field staff alike.
- Tech-Comfortable: You don’t need to be an IT expert, but you shouldn't be afraid of technology. Our systems are modern but incredibly user-friendly—if you can fill out digital fields and drag-and-drop, we can easily teach you the rest.
- Hyper-Organized: You have strong attention to detail and hate letting things slip through the cracks.
- Proactive Mindset: You don’t wait to be micromanaged. You look at a task, figure out the most efficient way to get it done, and execute.
What We Offer
- Competitive Salary: $65k – $70k + Super.
- Autonomy: Work directly with driven, forward-thinking business owners in a high-performance environment with zero corporate red tape.
- Growth Potential: As our first dedicated office hire, you’ll have a massive opportunity to shape this role and step into higher operational management as the company expands.
- Location: Central, modern office setup based in Southport.
How to Apply
Ready to step in and run the backend?
Please submit your resume along with a cover letter (either uploaded as a PDF or written directly into the Indeed application box). To prove you have the attention to detail we need, ensure your cover letter includes the phrase "Systems run the world" in the very first line.
Pay: $65,000.00 – $75,000.00 per year
Work Location: In person
