Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
About the role
As a Technical Specialist -TAWFA Delivery you will design integrated technical solutions aligned with customer requirements and support the project lifecycle to drive customer solutions and delivery across all states. Reporting to the Project Delivery Lead this individual contributor role works closely with customer account team, internal stakeholders and customer. The position adheres to Vocus’s hybrid model (two days per week in the office) and may require occasional travel to customer sites.
What you’ll be doing day-to-day
- Own the design of complex, integrated solutions and architectures for large-scale or unique customer requirements, ensuring alignment with technical standards and long-term maintainability.
- Lead and coordinate technical solutioning on strategic opportunities, guiding multiple solution engineering resources in developing unified, high-quality proposals for the customer.
- Lead and coordinate solution architecture activities, providing mentorship and technical guidance to ensure consistent best practices and high-quality outputs across all proposals.
- Support continuous improvement initiatives for feasibility processes, tools, and methodologies, driving higher team productivity and consistency in solution quality.
- Ensure compliance with solution designs principles to align with technical standards and operational requirements, with custom elements thoroughly documented and approved for implementation.
- Collaborate with all internal stakeholders by bringing insights from complex customer requirements, ensuring future product offerings and capabilities align with market needs and trends.
- Serve as the technical escalation point and subject matter expert for advanced solution queries, providing authoritative guidance to customer account teams and customers on complex product or architecture issues.
- Participating in company and industry events as required.
- Continually strive to meet project objectives and targets.
- Create compelling customer value propositions from the solutions and products available. Represent a customer trusted advisor relationship in the accounts and opportunities in which they work.
- Proactively supporting the delivery team on technical and provisioning processes including preparing LLD documents and finalization of LLD as part of delivery.
What you’ll bring to the role
- Minimum 5+ years’ technical specialist or solution engineering experience;
- Bachelor’s degree preferred
- Proficiency in Enterprise communications & networking/product knowledge (Dark Fibre, Ethernet, Wavelength, IP, voice, cloud, security)
- Proficiency in Costing & design trade-offs (performance, resilience, risk)
- Proficiency in Executive solution storytelling (business value, feasibility)
- Proficiency in Customer engagement and creating customer-facing presentations and proposals
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
