- Tax-free benefit: Up to $18,549 of your income tax-free through salary packaging
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Positive Culture: Contribute to a positive, team-oriented culture built on trust, encouragement, and shared success.
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Working across multiple sites: Fullarton, Glynde and Hope Valley
About us
Lutheran Homes Group (LHG) is a leading not-for-profit provider of residential, home care, and retirement living services for senior Australians. We have a dedicated team of nearly 1,000 employees and volunteers who deliver personalised support to over 1,600 South Australians. We are committed to empowering our consumers to live with dignity and choice every day while ensuring the highest quality of care.
At LHG, we continuously innovate and support our staff to maintain best practices in the industry, and we pride ourselves on our rich history and values. Join us in making a positive difference in the lives of senior Australians as we grow and uphold the standards that define us.
About the Role
The Village Liaison Officer plays an important role in supporting a positive, welcoming and well-organised village environment. This role provides day-to-day resident engagement, communication, administrative and operational support, working closely with residents, the Village Manager and the broader team. The position is responsible for helping residents access information, coordinating communications and activities, maintaining accurate records, supporting village events and ensuring resident requests, feedback and administrative matters are managed in a timely and professional manner.
Key Responsibilities
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Support resident communication and engagement across the village.
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Coordinate welcome and onboarding activities for new residents.
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Assist with newsletters, notices, event information and other resident communications.
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Record, track and follow up resident feedback, requests and concerns.
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Support village events, including RSVP tracking, guest lists and attendance coordination.
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Maintain resident records, activity logs, milestone calendars and relevant documentation.
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Coordinate administrative and operational tasks, including maintenance requests and other village services.
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Assist with event planning, scheduling and yearly activity coordination.
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Use relevant systems to update records, manage tasks, support reporting and maintain accurate data.
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Support inspections, contract review processes and other compliance-related activities.
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Attend team meetings and contribute updates, feedback and relevant information.
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Support ongoing process improvement and use of digital systems.
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Undertake other duties as reasonably directed.
About You
You are a friendly, organised and reliable person who enjoys working with older people and building positive relationships with residents. You will be confident communicating face-to-face, following through on requests, and supporting a busy village environment with professionalism, care and attention to detail.
You will bring:
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Experience in an administrative, customer service or resident-facing role.
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A warm, approachable and helpful manner, with strong interpersonal and communication skills.
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Confidence liaising with residents, responding to enquiries and supporting positive resident relationships.
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Strong organisational and time management skills, with the ability to work independently and follow tasks through to completion.
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Good attention to detail and consistency in managing administrative tasks, records and follow-up actions.
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Confidence using technology, including Microsoft 365, Word, Excel, email, shared drives and CRM or similar systems.
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Ability to log and track maintenance requests, update records, assist with newsletters, support events and help coordinate inspections.
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Previous experience in retirement living, aged care, property management, real estate or a similar service environment, desirable but not essential.
Candidates may be subject to a pre-employment medical assessment with the successful candidate requiring current NDIS worker clearance. In accordance with current health guidelines for the aged care sector, candidates are encouraged to have all recommended vaccinations.
Why Lutheran Homes Group?
At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance.
How to Apply
Click the “Apply Here” link below to review the position description and submit your application by Friday, 31 July 2026.
Candidates may be shortlisted and interviewed prior to the closing date so apply today!
If you would like to know more about the position, please contact LHG's Recruitment team at [email protected]
