At CSR, we're building a better future together
We are a team of 2,600 people across Australia and New Zealand, collaborating every day towards our shared purpose - Building solutions for a better future.
As a leading Australian manufacturing business, we're at the forefront of developing innovative, sustainable and high-performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive and inclusive working environment where everyone can feel valued, grow and thrive. We provide equal opportunity and welcome people of all backgrounds, identities, experiences, abilities and life stages.
The Opportunity
CSR is looking for a sales-focused Inside Sales Representative to join our National Hardware team and help drive growth across some of Australia's leading hardware customers.
This is more than a customer service role.
You will play an active role in generating and converting sales opportunities, building relationships with our customers and their sales teams, and making it easier for them to sell CSR products and solutions.
You'll manage opportunities from the initial customer enquiry or project lead through to, quotation, follow-up and conversion.
Importantly, you'll work as part of a broader sales team - partnering with our National Hardware team, regional Account Managers and sales teams across Australia to identify opportunities, coordinate customer support and grow our business.
A key part of the role will be developing strong relationships with our customers' own sales teams. You'll proactively engage with them to understand what they are working on, support their customer opportunities and help them win more business with CSR.
What You'll Do
Drive Sales Growth
- Proactively engage with customers and their sales teams to identify new opportunities.
- Follow up quotations, projects and sales leads to drive conversion.
- Build relationships across our national hardware customer network.
- Identify opportunities to grow CSR's product portfolio within customers.
- Promote relevant CSR products, solutions, campaigns and new product opportunities.
- Re-engage customers and sales teams to generate additional business.
- Capture customer, competitor and market insights to support our sales strategy.
Manage Projects, Estimates & Quotations
- Manage project and take-off enquiries from initial request through to sales outcome.
- Coordinate take-offs, estimating and project requirements.
- Prepare and manage accurate customer quotations.
- Ensure pricing is aligned with agreed customer pricing frameworks.
- Maintain visibility of open opportunities and proactively follow them through to conversion.
Build Customer Relationships
- Become a trusted point of contact for our hardware customers and their sales teams.
- Develop strong relationships through regular proactive contact.
- Respond to product, pricing, availability and project enquiries.
- Help customers find the right CSR solution for their needs.
- Coordinate technical, product and specialist support when required.
- Deliver a responsive and easy customer experience.
Partner With Our Sales Teams
- Work closely with regional Account Managers to support customer and project opportunities.
- Share leads and opportunities with the appropriate field sales teams.
- Coordinate field sales support where it will help progress an opportunity.
- Provide visibility of customer activity, opportunities and market feedback.
- Work as one team across National Hardware, regional sales and CSR brands to deliver the best customer outcome.
About You
You're a proactive sales/service person who enjoys talking to customers, building relationships and turning opportunities into results.
You're comfortable picking up the phone, asking questions, following up opportunities and working with customers to find the right solution.
You'll bring:
- Experience in sales, inside sales, account management or a customer service roles.
- A genuine sales mindset and desire to grow business.
- Strong communication skills and confidence engaging customers over the phone.
- The ability to build relationships with customers and their sales teams.
- A proactive approach to outbound customer engagement and opportunity follow-up.
- Commercial confidence when discussing pricing, quotations and sales opportunities.
- Strong organisational skills and the ability to manage multiple customer and project opportunities.
- A collaborative approach and ability to work effectively with regional and national sales teams.
- Experience within building materials, construction, hardware or manufacturing will be highly regarded.
What We Offer
We want to support your professional and personal growth. As part of the CSR team, you'll enjoy:
- A supportive and collaborative culture where people work together to succeed.
- The opportunity to be part of a national sales team and work across some of Australia's leading hardware customers.
- Exposure to CSR's broad portfolio of leading building product brands and solutions.
- On-the-job learning, development and career opportunities within and across our businesses.
- Care and wellbeing benefits, including up to 14 weeks of paid parental leave and access to our Employee Assistance Program.
Ready to Grow With Us?
If you're a customer-focused sales professional who enjoys building relationships, finding opportunities and converting them into results, we'd love to hear from you.
Click Apply for this job and help us grow the future of CSR's National Hardware business.
