Work with a renowned financial institution
Be part of a high-performing, professional team
Fixed Term Contract - 4 days a week, Monday to Thursday
Melbourne Land of the Wurundjeri people
Overview
An exciting opportunity to join a high-performing Guest Relations team within CBRE’s Global Workplace Solutions (GWS) division, supporting the prestigious account. This is Fixed Term Contract, 4 days a week, Monday to Thursday in a fast-paced role within a premium corporate environment.
About CBRE
CBRE is the world’s leading commercial real estate services and investment firm, servicing over 90% of Fortune 100 companies globally. The Global Workplace Solutions (GWS) division brings together industry-leading professionals focused on innovation, client service excellence, and employee development.
About the Role:
You will be responsible for delivering exceptional day-to-day Guest Relations operations, ensuring all client requirements are met to the highest standard.
This role supports the Melbourne Guest Relations Team, working closely with the Senior Associate and the Guest Relations Manager to maintain professional standards, systems, and service delivery excellence.
What You’ll Do:
Operations & Service Delivery
Support daily Guest Relations operations including:
Reception desk management
Meeting room suites
Ensure consistent adherence to professional and operational standards
Maintain presentation and functionality of reception and client-facing areas
Client & Stakeholder Engagement
Build strong relationships with internal teams, clients
Understand stakeholder requirements to align service delivery and maximise value
Provide timely client feedback and resolve concerns professionally
Guest Experience
Welcome and assist clients and visitors
Announce guest arrivals and escort visitors where required
Deliver a high-quality, professional front-of-house experience
Meeting & Event Coordination
Manage the Meeting Room Booking System (MRBS) including:
Bookings, cancellations, and amendments
Proactive planning for upcoming meetings
Coordinate:
Catering
Audio-visual requirements
Room set-ups and pack-downs
Assist in organising client events, including:
Function planning and logistics
Vendor coordination
On-site event supervision
Team Support & Coordination
Assist with daily operational coverage as and when required
Administrative Duties
Assist with project work and reporting as required
Health, Safety & Environment (HSE)
Ensure compliance with WHS (Work Health & Safety) policies
Report incidents within required timeframes
What You’ll Need:
Strong organisational and time management skills
High attention to detail
Excellent communication skills (verbal and written)
Professional presentation and customer service approach
Ability to prioritise, delegate, and manage multiple tasks
Strong problem-solving and complaint resolution skills
Experience in:
Corporate reception, or
Five-star hotel environment
Why CBRE
At CBRE, we create workplaces where people and businesses thrive. You will be part of a professional, collaborative team that values safety, service excellence, and continuous improvement. This role offers hands-on exposure within a global organisation and the opportunity to build a strong foundation in facilities management within the ANZ market.
Applicant AI Use Disclosure
CBRE values human interaction in understanding each candidate’s experience, skills, and aspirations. We do not use artificial intelligence tools to make hiring decisions. Candidates are encouraged to disclose any use of AI tools during the application or interview process.
