Team Leader Resource Planning
Full-time 35 hours per week
Location: Gosford, Newcastle, Parramatta, Haymarket
SNSW Grade 7/8
Remuneration – Package includes salary starting at $105,986 base plus superannuation and annual leave loading.
About the team
This role sits within the Service Delivery Workforce Capacity Planning Team and supports resource planning to align business priorities.
As the Team Leader Resource Planning you will provide expert advice and support on resource planning processes, analysing resource needs, and developing strategies to optimise the allocation and utilisation of organisational resources to meet business objectives
Key Responsibilities
- Contribute to the development and implementation of the annual and quarterly resource planning cycles ensuring accurate forecasting and allocation of resources across all projects and initiatives
- Provide accurate resource forecasts to support strategic decision-making and ensure alignment with business objectives.
- Analyse current resource utilisation to identify opportunities for increased efficiency and productivity.
- Coordinate with stakeholders and project managers to forecast resource needs and allocate resources
- Conduct regular analysis of resource utilisation trends to identify potential risks and areas for improvement.
- Contribute to the develop and maintain a resource allocation framework that aligns with the organisation's strategic objectives.
- Continuously assess and refine resource planning processes and tools to enhance efficiency and accuracy.
- Implement best practices and innovative solutions to improve resource management and utilisation.
About you
The successful applicant will be a motivated team leader with a strong customer-centric mindset and well-developed problem-solving skills. In addition, you will have:
- Proven experience leading a team to effectively deliver services within a high-volume, sensitive environment, with a consistent focus on enhancing the customer experience
- Demonstrated ability to balance competing demands, ensuring deliverables are met while proactively assessing and planning for future resource needs in line with changing business requirements
- Strong capability to collaborate with diverse stakeholders within a complex environment, managing tight timeframes and competing priorities effectively
How to Apply
You can apply by clicking the button ‘Apply Online’ below and attach:
- A resume (no more than 2 pages)
- A cover letter (no more than 2 page) outlining how your skills and experience meet the focus capabilities of the role (outlined in the Role Description).
It is strongly recommended that you read the Role Description to assist you with your application.
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability application tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 4th June @ (9.59am)
Further Information
For enquiries relating to recruitment please contact Bryan Kreltszheim via
Bryan. [email protected].
A talent pool may be created for future temporary and ongoing roles and will be valid for a period of up to 18 months.
Please note that employment at Service NSW is subject to a satisfactory Criminal Records Check.
Careers at Department of Customer Service
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[email protected].
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