Service Manager (Hands-On Leadership Role)
We are seeking an experienced Service Manager to lead and oversee daily service operations across our restaurant. Your main working hours will be at night and you must own a vehicle and licence.
This is a hands-on hospitality leadership role focused on running high-quality service, delivering exceptional customer experience, and supporting the team to ensure smooth, efficient operations.
Key Responsibilities
- Lead and manage front-of-house service during shifts
- Work independently or alongside managers to run service
- Brief and direct staff on roles, service flow, and expectations
- Ensure all food and beverages meet presentation, quality, and service standards
- Monitor service performance and resolve issues in real time
- Handle customer feedback, concerns, and conflict professionally
- Maintain strong communication between front of house, kitchen, and bar
- Ensure service runs smoothly, efficiently, and to a premium standard
- Be vocal with the customers and deliver amazing and genuine customer service
About You
- Proven experience in hospitality, food & beverage, or restaurant operations
- Minimum 2-3 years of hospitality management or supervisory experience is required
- Strong leadership and communication skills
- Calm, confident, and professional under pressure
- Highly organised with excellent attention to detail
- Customer-focused with a commitment to service excellence
- Flexible availability across mornings, nights, and weekends is essential. Your roster will work around the needs of the business.
- Enjoys a fast-paced, hands-on service environment
Why Join Us
- Leadership role with real responsibility and autonomy
- Supportive management structure
- Competitive remuneration based on experience and performance
This role suits someone who takes pride in operational excellence and delivering consistently outstanding guest experiences.
Job Type: Full-time
Pay: $70,000.00 – $82,000.00 per year
Benefits:
Work Location: In person
