A little about us
Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.
We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.
At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!
A great place to work
When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.
We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here are our commitments to you:
- Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility – it’s important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave – that supports both parents’ leave and their transition back to work.
- Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Claims Administration Support Officer
We are seeking an Administration professional to join our Claims team. As a Claims Administration Support Officer, you will play a key role in helping to minimise company expenditure by ensuring claims are lodged promptly and managed fairly in line with company procedures.
This position also supports Capricorn Risk’s growth objectives by preparing accurate domestic quotes, processing changes to existing member protections, and providing efficient administrative support to both members and internal stakeholders.
What you’ll do
- Receive new claim notifications and action all associated lodgement tasks.
- Manage claims lodgement from the initial advice through to registration, including setting up the claim correctly in the system, reviewing all documentation and obtaining any required supporting information.
- Maintain claim files and ensure accurate application of the correct protection interpretation, limits and excesses, while maintaining a high standard of file management and knowledge of protection wordings and claims procedures.
- Maintain good member and staff relationships by making prompt decisions, maintaining good communication throughout the claims lodgement process and following through with promises made.
What you’ll bring
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Advanced skills in the use of MS Office including Outlook (essential).
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Intermediate understanding of relevant claims system (desirable).
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Sound analytical and problem-solving abilities.
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Ability to show initiative and work with minimum supervision.
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Strong communication skills both verbal and written with good attention to detail.
Experience
Customer service and administration experience.
Insurance experience preferred.
A little on life at Capricorn
Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here’s what’s in it for you:
- Work flexibility – We support flexible ways of working wherever possible. In the Contact Centre, this includes rostered shift hours and a hybrid model of three days from home and two days in the office, with flexibility subject to business needs.
- Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
- Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
- Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
- A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
