- Permanent, full time role, making a difference in people's lives.
- Hybrid working arrangement after training period.
- Vibrant, close knit team excited to welcome their newest member.
Join Prestige Inhome Care as a Client Coordinator!
ABOUT US
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.
ABOUT YOU
Do you have a passion for delivering exceptional care services and managing a team of dedicated carers? At Prestige Inhome Care, we are looking for a Client Coordinator to join our Client Services Team at Bondi Junction. In this dual role, you will manage the coordination of client services while also leading and engaging our Carer workforce.
You will be responsible for the following:
- Ensure the new and existing client's care needs are met through timely, accurate rostering of care staff who are a 'best match' to offer the highest possible level of professional home support by tailoring needs to the client.
- Coordinate staff resources to balance efficiency with quality service delivery at all times
- Ensure timely communication about schedules with clients, their family members and direct care staff
- Support employee recruitments, induction and training activities
- Respond to feedback and incidents, ensuring accurate documentation and investigation into causes to ensure continuous improvement of services
- Assist with reporting and follow up
- Provide leadership to direct care staff including phone-based advice, pastoral care, performance management, organisational engagement, carer meetings and skill/knowledge development
- Contribute to policy, procedure and process development, audits and document control
- Day to day relationship management with broker partners
- Compliance with organisational and industry policies, procedures, standards and guidelines
If you possess the following skills, we want to hear from you:
- Experience in customer service and coordination
- Excellent communication and interpersonal skills.
- Proactive and empathetic approach to care services
- Problem-solving and conflict resolution skills.
- Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable but not a deal breaker.
- Current driver's license and reliable vehicle is desirable.
Don't have all the requirements above but have some transferrable skills? No worries, let's chat. Apply now!
WHAT’S IN IT FOR YOU?
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024! This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.
From our dedicated care staff to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.
There are many other benefits of working at Prestige, including:
- Your Birthday Off – celebrate your special day on us
- Grow and Learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
- A Warm Welcome – tailored onboarding and induction plans
- Give Back – one paid Volunteer Day each year
- Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities
- Excellent leadership – a supportive leadership team that is strongly connected to our purpose and values the ongoing development of our people
- Support When You Need It – confidential counselling through our Employee Assistance Program (EAP)
APPLY NOW
Join us and be part of a team that values client focus, kindness, joy, trust, and agility.
At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email [email protected]