Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
Maintain CMDB data quality, integrity, governance, and compliance standards.
Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
Support configuration management processes and drive adherence to ITIL-aligned practices
Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
Create and maintain technical documentation, process guides, and knowledge articles.
