Posted: 30/07/2026
Closing Date: 30/08/2026
Job Type: Permanent - Full Time
Location: Sydney City
Job Category: Other
About Us:
With over 36 years’ experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.
Job Description
Site Operations & Maintenance Supervisor
Location: Sydney CBD
Asset Type: Premium Commercial & Retail Precinct
About the Role
We are seeking an experienced and motivated Site Operations & Maintenance Supervisor to lead the day-to-day operations of a prestigious commercial and retail asset in Sydney's CBD. Reporting to the Operations Manager, you will be responsible for leading a small on-site team, coordinating maintenance activities, managing contractors, and ensuring the asset operates safely, efficiently, and to the highest standards.
This is a hands-on leadership role requiring a strong operational background, excellent stakeholder management skills, and a commitment to delivering exceptional customer service within a premium property environment.
Key Responsibilities
Team Leadership
Lead, mentor, and develop a small team of maintenance and operations personnel.
Allocate daily work activities, monitor performance, and ensure service standards are consistently achieved.
Foster a collaborative, accountable, and safety-focused culture.
Conduct regular toolbox talks, coaching sessions, and performance reviews.
Support the ongoing development and training of team members.
Operations & Maintenance
Oversee all planned, reactive, and corrective maintenance activities across the asset.
Ensure building services, plant, and equipment are maintained in accordance with statutory requirements and best practice.
Coordinate maintenance schedules, work orders, and contractor activities to minimise operational disruption.
Monitor asset performance and identify opportunities for operational improvements and cost efficiencies.
Assist with capital works planning and project coordination where required.
Ensure all maintenance activities comply with legislative requirements, Australian Standards, and company policies.
Drive a proactive maintenance culture focused on asset reliability and customer satisfaction.
Contractor & Service Provider Management
Coordinate and supervise specialist contractors and service providers.
Ensure contractor compliance with site safety requirements, permits to work, and service standards.
Review contractor performance and assist in managing service agreements.
Verify work quality and ensure all documentation is completed accurately.
Client & Stakeholder Management
Serve as the primary on-site representative for the client and key stakeholders.
Build and maintain strong professional relationships with tenants, clients, contractors, and service partners.
Respond promptly and professionally to operational issues and client requests.
Provide regular updates on maintenance activities, incidents, projects, and operational performance.
Deliver a consistently high level of customer service while ensuring contractual service levels are achieved.
Safety, Risk & Compliance
Champion a strong safety culture across the site.
Ensure compliance with all WHS legislation, environmental requirements, and company policies.
Conduct workplace inspections, risk assessments, and incident investigations as required.
Manage permit-to-work systems and ensure contractor compliance.
Support emergency preparedness activities, including drills and emergency response procedures.
Reporting & Administration
Maintain accurate maintenance records, statutory documentation, and compliance registers.
Prepare operational reports, KPI reporting, maintenance summaries, and client reports.
Assist with budgeting, forecasting, procurement, and financial tracking of maintenance activities.
Utilise Computerised Maintenance Management Systems (CMMS) to monitor work orders and asset performance.
Support continuous improvement initiatives through data analysis and reporting.
Skills & Experience
Demonstrated experience in facilities management, building operations, or maintenance supervision within commercial property.
Previous experience leading and developing maintenance or operations teams.
Strong understanding of building services including HVAC, electrical, hydraulic, fire, mechanical, and essential services.
Experience managing contractors and multiple service providers.
Excellent communication, customer service, and stakeholder management skills.
Strong organisational skills with the ability to manage competing priorities.
Proven ability to identify operational risks and implement practical solutions.
Proficiency with Microsoft Office and CMMS or Building Management Systems (BMS).
Qualifications
Trade qualification or relevant technical qualification (desirable).
Certificate IV or Diploma in Facilities Management, Building Services, Engineering, or related discipline (desirable).
Current White Card.
Current First Aid Certificate (or willingness to obtain).
Valid Australian Driver's Licence (desirable).
Personal Attributes
Strong leader with a collaborative and hands-on approach.
Customer-focused with excellent relationship management skills.
Highly organised and capable of managing multiple priorities.
Calm and decisive under pressure.
Strong commitment to safety, quality, and continuous improvement.
Professional, approachable, and solutions focused.
Why Join Us?
This is an outstanding opportunity to join a high-performing team responsible for one of Sydney's premier commercial and retail assets. You will play a key role in delivering exceptional operational performance while leading a dedicated team in a dynamic and rewarding environment.
If you are passionate about facilities operations, enjoy leading people, and thrive in a client-facing role, we would like to hear from you.
