Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
Drive strategic partnerships. Deliver commercial outcomes. Shape supplier performance.
Reporting to the Manager, Strategic Accounts, the Commercial & Supplier Performance Lead plays a critical role in managing and optimising Australia Post's delivery partner network across Western Australia. You'll be responsible for a portfolio of strategic supplier and service contracts, ensuring suppliers deliver exceptional performance, value, innovation and customer outcomes.
This is a high-impact role that combines end-to-end sourcing and tender management with ongoing supplier relationship management, contract governance and continuous improvement. Working closely with operational leaders and key stakeholders, you'll help ensure our delivery network remains efficient, reliable and positioned to support future growth.
You’ll also
- Lead end-to-end procurement, sourcing and tender activities, including market engagement, supplier evaluations and contract awards.
- Develop and execute sourcing and category strategies aligned to parcel network and operational objectives.
- Manage strategic supplier relationships and act as the primary point of contact for commercial and contractual matters.
- Build strong supplier partnerships through regular business reviews, performance discussions and stakeholder engagement.
- Negotiate commercial agreements and drive value through effective contract management and governance.
- Monitor supplier performance against agreed KPIs and service levels, identifying trends, risks and improvement opportunities.
- Lead supplier performance improvement initiatives and recovery plans where required.
- Collaborate with stakeholders across operations, finance, legal and risk to ensure effective contract compliance and governance.
Drive continuous improvement initiatives that deliver measurable efficiencies, innovation and business outcomes.
-
About you
You are a commercially astute professional who enjoys balancing strong commercial discipline with relationship management. You build trusted relationships, influence stakeholders with confidence and are passionate about driving supplier performance and business outcomes.
Thriving in a fast-paced and complex environment, you're comfortable managing competing priorities, solving commercial challenges and identifying opportunities for continuous improvement.
You’ll also
- Bring experience in procurement, supplier management, contract management, vendor management or commercial management.
- Have demonstrated success managing supplier performance, service delivery outcomes and KPI frameworks.
- Possess strong commercial negotiation and stakeholder management capabilities.
- Demonstrate strong analytical, problem-solving and decision-making skills.
- Have experience managing service-based contracts within logistics, transport, operations, infrastructure or other large, outsourced service environments.
- Bring a continuous improvement mindset and a strong focus on delivering measurable outcomes.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
