As a Student Enrolment Partner, your key responsibilities include:
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Confidently handle future student queries via telephone, email, webchat, face-to-face and social media to optimise enrolments
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Provide accurate program/course advice to prospective students in line with their career goals to ensure student satisfaction
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Enter and maintain accurate data into the client relationship management and student management systems.
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Provide information and support to facilitate improved enrolment conversion, particularly within digital channels.
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Respond to simple and complex course enquiries from lead through to enrolment
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Proactively identify solutions to problems, as well as reflecting on the consequences and impacts of decisions.
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Collaborate with business areas to provide alternative approaches to meeting enrolment demand, where required
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Ensure compliance that Chisholm’s admissions requirements have been met and the appropriate program/course has been selected to ensure compliance
ABOUT YOU
You are a highly motivated individual with well-developed communication & self-management skills with ability to prioritise, problem solve, meet deadlines. You will have analytical capability, organisation skills and a high level of accuracy and attention to detail, including the ability to lead and facilitate presentations using online tools.
Qualifications required for the role:
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Undergraduate Degree qualified, or equivalent business and/or marketing experience
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Ideal degree discipline would be business, commerce or public relations or demonstrated experience in students’ services with a tertiary provider.
ABOUT US
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
WHAT WE OFFER
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An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
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Professional Development- continue to grow your career as you nurture your students
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Networking Opportunities with Industry Partners
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State of the art facilities on our campuses
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Free on-site parking as well as locations close to public transport
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Free Employee Assistance Program- get the support you want. Its confidential.
If this is the job for you, please apply now. We look forward to receiving your application!
Important information about your application:
Your application should include:
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a cover letter
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your resume
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contact details of three (3) referees
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
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Verified copies of all qualifications and transcripts as listed on resume.
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Current & Valid Working with Children Check (Employee and not Volunteer)
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Verified copy of unrestricted rights to work in Australia
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Verified Police Check (position dependent)
Applications for this position close at 5:00pm Tuesday 18 August 2026.
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
If you have any questions regarding the position or require further information, please contact Simon Phillips, Head of Student Enquiry & Enrolment Services at [email protected]
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing [email protected]
Find out more about us by visiting us on our Website and social media sites.
