Introduction:
Horsham Rural City Council is a vibrant municipality located approximately 300 kilmoetres north-west of Melbourne. The majority of its 19,880 residents are located in Horsham, a hub for health care, niche retail, education and schooling, community services, arts, sports and culture.
The region is a significant producer of dryland, broad-acre cereals and agriculture is one of the region's main industries. There is an abundance of wide-open space, small populations and diverse natural assets, including recreational lakes, wetlands, the Wimmera River, Mount Arapiles and nearby Grampians National Park.
Horsham Rural City Council is proud to be an inclusive, child-safe and equal opportunity employer. We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.
Every application is reviewed by a real person, not an automated system
Description:
About the role
This role is the first public point of contact to Horsham Rural City Council, located in the Civic Centre. The successful applicant/s will provide high-quality customer service and administration support to the Civic Centre staff and customers. Duties include cashier, telephone, and other general reception services. With the Customer Service team being the main point of contact for our customers, we respond to, at times large volumes of customer requests via several channels. Being able to multi-task and prioritise is essential. Clear communication is also a key part of this role.
To view the full position description, please click here
For a confidential conversation, please contact Coordinator Customer Service, Melanie Janetzki on 5382 9777
Skills and Experiences:
About you
The successful applicant/s will have a minimum Year 12 education. Relevant customer service in highly visible, public and customer focused industries (retail, banking and hospitality) is advantageous. You are a team player, flexible and solution focused. Having a customer centric attitude is something that you are passionate about.
