Customer Experience Team Member – Carlile Swim
Paddington, QLD Casual
Be Part of a Team That Makes a Difference Every Day
As a Customer Experience Representative at Carlile Swim Paddington, you'll be part of a passionate team dedicated to delivering outstanding service and creating positive experiences for children and families. This is a varied and rewarding role with opportunities to learn, grow and make a real impact.
About Carlile Swim
When Children Swim Better, Families Feel Safer
At Carlile Swim, we believe every child should learn to swim well. As Australia’s leading swim school, we deliver millions of lessons each year across a growing national network, helping children become safer, more confident swimmers for life.
Founded by Forbes and Ursula Carlile, Carlile Swim pioneered the learn-to-swim industry in Australia and has been shaping it for 80 years. They established Australia’s first commercial swim school and set the standard for teaching methods, innovation and an uncompromising commitment to child safety that continues today.
We see the impact every day. Families gain confidence. Children develop independence. Communities become safer around water.
Because swimming isn’t optional. It’s essential.
About the Role
We pride ourselves on providing exceptional customer experience. As part of our Customer Experience team, you’ll help create a warm, organised and exceptional experience for families across every stage of their swim journey.
This is a frontline role where you’ll support families with bookings, enquiries and day-to-day operations across all aspects of the customer journey.
We believe to provide exceptional customer experience our frontline team also teach in our program. We will assist you to gain a nationally recognised teaching qualification. You will begin your journey learning the Customer Experience role building confidence in our systems, programs and family experience. From there, Carlile Swim will support you to obtain a swim teacher licence and confidently [CM1] deliver swim lessons as part of your role.
This blended role offers variety, hands-on involvement and the opportunity to work across multiple areas of the swim school.
What You’ll Be Doing
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Welcoming families and delivering warm, professional customer service
- Managing bookings, enrolments and customer enquiries
- Supporting day-to-day reception and centre operations
- Assisting families on pool deck and helping maintain a safe, family focused environment
- Teaching swim lessons once trained and qualified
- Create a positive and welcoming experience for our families
About You
We’re looking for people who:
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Enjoy working with people and building positive relationships
- Are friendly, organised and reliable
- Communicate confidently and professionally
- Thrive in busy team environments
- Bring positive energy and a willingness to learn
- Are willing to complete swim teacher training as part of the role
You’ll also have:
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Strong communication and multitasking skills
- Experience working with children or in hospitality/customer service (preferred)
- CPR certification and a valid Working with Children Check (Blue Card), or willingness to obtain
- Reliability, flexibility and the ability to work across afternoons and weekends
What’s on Offer
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Casual role with flexibility based on centre needs
- Opportunity to increase hours across teaching and customer experience roles
- Structured training and support across both Customer Experience and swim teaching
Full support with swim teacher training and licensing requirements
Career progression opportunities with the Carlile Swim Family
Why Join Carlile Swim?
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Work with Australia’s leading swim school and a brand with 80 years of proven impact and strong community focus
- Be part of a purpose-led team helping children become safer, more confident swimmers for life
- Work with a supportive and collaborative team
- Grow your career in a role with real meaning
At Carlile Swim we lead with P.A.C.E. Our people are Passionate, All In, Connected and always Evolving.
Ready to Join the Team?
Apply now and become part of a team that’s passionate about helping kids thrive in and out of the water.
Apply now to join the Paddington team.
Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.
Carlile Swim is a nationally recognised swim school network with more than 150 years of combined experience and over 30 locations across Australia. Now united under one brand, we are committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.
