Student Support Officer

The Australian Institute of Professional Counsellors -
Fortitude Valley QLD

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Job Details

Permanent | Full-time
5 days ago

Qualifications

Customer service
Databases
Administrative experience
Diploma
Business
Communication skills

Full Job Description

Company Description

The Australian Institute of Professional Counsellors (AIPC) is one of Australia’s leading providers of counselling education. For over 30 years, we’ve empowered students nationwide through flexible, accessible learning and a genuinely student-first approach. We don’t just deliver courses—we help people change careers, grow professionally, and make a meaningful impact in the world.

Job Description

Fixed-Term (12 Months), Full-Time, & Hybrid Working

We are seeking a dedicated Student Support Officer to join our team in Fortitude Valley, Brisbane, on a 12-month fixed-term contract providing parental leave cover. In this role, you will be responsible for providing exceptional support and assistance to students, ensuring their academic journey is smooth and successful.

Respond to student inquiries and concerns in a timely and professional manner, offering guidance and solutions.
Assist students with various administrative tasks, such as registration, course enrollment, and record maintenance.
Serve as a liaison between students and faculty, facilitating effective communication and resolving any issues that may arise.
Maintain accurate and up-to-date student records and databases, ensuring data integrity and confidentiality.
Provide information and resources to students regarding academic policies, procedures, and support services.
Collaborate with other departments and staff members to ensure seamless student support operations.
Perform other duties as assigned to support the overall success of the student experience.

Qualifications

Strong verbal and written communication skills, with the ability to engage effectively with students and colleagues
Excellent customer service skills.
Proven ability to multitask, prioritise competing demands, and solve problems efficiently
High attention to detail with excellent organisational and administrative skills
Proficiency in student information systems, databases, and related software applications
Experience in customer service or student support, ideally within an educational or academic environment
At least a Diploma qualification in Business or a related field, or sufficient experience equivalent to a Diploma qualification

Additional Information

Please note the successful applicant will need to pass a police check.

Why Join AIPC?

Make a real impact in the lives of future counsellors
Supportive team environment with structured onboarding
Permanent full-time role with growth opportunities
Work for a trusted education provider with a national presence

To learn more about us, please visit https://www.aipc.net.au

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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