We’re looking for a passionate Customer Service Manager to lead our customer service function within PPQ, supporting our partnership with the Department of Transport & Main Roads (TMR).
You’ll play a key part in shaping customer experience, influencing product improvements, and driving operational excellence across a high-performing team.
As Customer Service Manager, you’ll oversee day-to-day operations while leading a team of customer service consultants. You’ll be responsible for delivering exceptional service outcomes, driving performance against KPIs, and acting as the escalation point for complex customer matters.
You’ll also partner with stakeholders across the business to bring the voice of the customer into decision making, helping to improve processes, products, and customer outcomes.
