We’re offering a fantastic opportunity for a highly motivated, dynamic, Receptionist/Customer Service Officer to join our team. Our ideal candidate will bring a positive attitude, be outgoing and friendly with excellent computer skills, great communication, and be an outstanding team player.
You will be the face of our business and be ready to take ownership of front desk operations. Working closely with our two estimators and other project managers, your duties will include:
- Managing incoming customer enquiries via multiple channels
- Coordinating a centralized inbox
- Managing schedules and calendars for Senior Estimators
- Following up and actioning client requests and correspondence
- Following office workflow procedures to ensure maximum efficiency
- Maintaining databases, files and records with effective cloud and paper filing systems
- Day to day operational duties - collecting mail, banking
- Administrative support to other team members as required
- Provide support to field staff and act as the go to for all operational matters eg fuel cards, fleet servicing, insurances and registration, training
- Maintain office supplies including stationery and kitchen products
- Assist in maintaining the office and kitchen to a clean and organized standard
Experience
- 2-5yrs previous administration/customer service experience
- Preferred but not essential knowledge of HubSpot and SimPRO
Training will be provided for our software and there are opportunities for additional upskilling if desired.
About Us
- High energy, young, dynamic working environment
- Family owned and operated business with awesome team of long term employees
- Casual Friday every day
- Ready to lend a hand and do whatever job needs doing
- Strong team ethic - we lead by example
- We love a laugh as much as we love hard work
- Strong family values and appreciation for life’s challenges
About You
- Positive, empathetic, with a professional attitude toward customers
- Willing to go above & beyond for an exceptional customer experience
- Comfortable in a non-corporate, warehouse-style office environment
- Eager to learn about our business inside and out so that you can answer any question or direct it to the right department.
- Exceptional organizational and multitasking abilities
- Attention to detail and an appreciation of the little things
- A proactive and resourceful approach to problem-solving
Hours
Monday - Friday - 8:00am - 16:00pm
Pay: $75,000.00 – $80,000.00 per year
Benefits:
Work Location: In person
