Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 plus superannuation and leave loading
Employment Type: Ongoing
Location: Orange, Parramatta or Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 13th July 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
- Assist in creating positive customer experience through interaction and training with team members in processing reassignments and providing clients with accurate payroll services, support, and advice.
- Oversee workflow and allocate tasks, where applicable, while providing guidance, on-the-job training, quality control, checking, following policies and procedures and feedback.
- Processing of reassignment tickets and supporting colleagues on complex inquiries relating to employment conditions to ensure compliance and accurate processing of entitlements.
- Stay current with knowledge of relevant ERP and organisational structures.
- Identify risks and issues promptly to develop new ways of working to enhance payroll service delivery to ensure compliance with legislation and service level agreements (SLA’s)
About You
The successful candidate must demonstrate strong capabilities in:
- Knowledge of processing, awards and entitlements to ensure consistent application and accurate calculations across the team.
- Balancing multiple requests and tasks while meeting competing deadlines in a high-volume, fluctuating environment.
- Engaging with internal and external stakeholders to understand needs and deliver suitable payroll outcomes
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 5/6, with the base salary for this role starting at $ base plus superannuation
For enquiries relating to recruitment please contact Michael Yoon via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 13th July 2026 [10:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
