Coordinate facility bookings and programs.
Update and manage the booking system software accurately.
Become an expert, continually improving and learning the facility software.
Complete program and activity work tasks, including scheduling.
Respond to customer queries in a timely and professional manner.
Book, deliver, and promote company community activities and Waterschool programs as per company process.
Build and maintain strong relationships with stakeholders, including schools, swim clubs, and sporting groups.
Conduct regular marketing and promotional activities for the facility.
Maintain programs and activities occupancy and capacity rates.
Follow the advertising and marketing process, including social media posts, internal posters, member emails, and monthly newsletters.
Support management by fostering positive workplace relationships.
Maintain a thorough understanding of the Facility’s Emergency Action Plan.
Assist with cleaning and maintenance tasks as outlined in daily work routines.
Perform additional duties during shifts to support staff and management.
Communicate effectively with staff and members.
Provide exceptional customer service at all times.
Ensure a child-safe environment in accordance with national child safety principles.
Maintain a professional presentation at all times.
Handle customer complaints and requests professionally.
Perform cash handling duties accurately and securely.
Adhere to all company policies and procedures.
Instruct, lifeguard, teach, and referee as required, maintaining relevant qualifications.
Maintain employee and management focus points.
Comply with facility safety protocols, training requirements, and document control procedures.
Take reasonable care for your own health and safety, as well as that of others.
Ensure a consistently clean, neat, and professional appearance.
