Lead the delivery of People & Culture in a growing residential aged care organisation
We are a growing residential aged care provider with a clear vision: to deliver exceptional care and meaningful ageing. As we continue to scale, we are investing in our People & Culture capability to ensure our systems, teams and practices keep pace with growth whilst providing strong employee outcomes and exceptional care delivery.
This includes the implementation of a new HRIS across the business — a key initiative to strengthen how we manage and support our workforce.
We are now seeking a Head of People Operations for this newly created role to lead the day-to-day delivery of HR across the organisation and play a central role in this transformation.
Why This Role Matters
This is a senior operational HR leadership role responsible for delivering People & Culture services across a large, multistate workforce spanning our residential homes and Support Centre.
As we grow this role will play a critical part in implementing and embedding a new HRIS, ensuring it is fit-for-purpose, supports our operating model and enables scalable and efficient P&C practices.
Working in close partnership with the Executive General Manager – People & Culture and our senior operations leaders you will provide clear and proactive visibility of workforce risks and emerging issues
This is a visible, hands-on role requiring authentic leadership, sound judgement, responsiveness and the ability to manage a broad range of operational HR priorities and compliance risks - all while rolemodelling our CARE values of Collaboration, Accountability, Respect and Empathy.
What You’ll Be Doing
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Lead the People Operations function, supporting a highperforming team of HR Managers across multiple states and a dedicated HRIS Systems Transformation Lead (approx. 5 direct reports)
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Oversee case management, escalation and risk, ensuring consistent and defensible outcomes
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Lead and support P&C related operational and workforce change initiatives aligned to organisational growth
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Maintain strong HR governance and compliance across BAU people processes, ensuring consistency, rigour and alignment with organisational standards
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Act as the accountable business owner for the soon to be implemented HRIS, overseeing design decisions, workflows, data integrity and governance
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Act as the primary HR contact for Support Centre teams providing trusted, practical HR advice and support.
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Deliver accurate, timely people reporting and insights to the EGM – People & Culture, highlighting risks and emerging issues
About You:
You are a practical, credible, forward-thinking and highly organised HR leader who brings both structure and pragmatism to complex environments and thrives in a hands-on, fast-moving environment.
You will bring:
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Degree in Human Resources, Employee Relations, Business or related discipline
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Experience as a Senior national people leader in a complex, multisite regulated environment within a large, complex organisation
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Demonstrated experience working in a similar role within aged care, health care or not-for-profit environment preferred.
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Demonstrated experience leading HR Business Partner/HR Operational teams overseeing high-volume case management across multiple sites
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Proven experience leading or owning a major HRIS implementation or a large-scale systems upgrade.
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Strong experience in workforce compliance BAU governance
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Strong knowledge of employment legislation, privacy requirements and aged care workforce obligations (desirable)
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A highly effective communicator who can engage, influence and challenge constructively
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A leader who values visibility, transparency and proactive communication, particularly on emerging risks and issues
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Ability/ willingness to travel interstate as required and work occasional out of hours for business-critical matters
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Valid right to Work in Australia
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Valid driver’s licence
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Current National Police check/ NDIS check (or willingness to obtain)
Benefits & Work Culture with For Purpose Aged Care
As a purposeled, notforprofit organisation, our staff’s health and wellbeing are important to us. This is why we offer a growing range of benefits to support both work and life, including:
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Salary Packaging – save up to $15,900 per year (Go Salary)
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Team lunches and teambuilding events
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Work from home flexibility
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Exclusive staff discounts with JB HiFi, Endota Spa and more
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Stateoftheart technology to help you work smarter
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Salary sacrificing options with superannuation
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Novated leasing through Enlist
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HESTA member benefits
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Access to EAP – free, confidential counselling
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Ausmed Passport
This is an opportunity to play a key leadership role in shaping a growing People & Culture function and supporting a workforce that delivers exceptional care and meaningful ageing.
If you are an experienced, hands-on HR leader who is ready to contribute to a purpose-led organisation, we encourage you to apply!
