Optometrist
Maintenance of Patient Portfolio, Recalls, Follow-Ups & Brand AdvocacyRole Overview
The Optometrist is responsible for providing high-quality eye care while maintaining strong relationships with existing patients. The role focuses on patient retention, recall management, follow-ups, and building trust in the clinic’s services.
Key Responsibilities
- Conduct comprehensive eye examinations and provide suitable treatment recommendations.
- Review and manage the existing patient portfolio.
- Follow up with patients after consultations, treatments, or product recommendations.
- Encourage patients to attend regular eye examinations and scheduled recalls.
- Identify patients who may benefit from services such as myopia control, Ortho-K, dry eye management, contact lenses, or specialised eyewear.
- Provide clear explanations so patients understand their eye health and treatment options.
- Maintain accurate and updated patient records.
- Support patient satisfaction by responding professionally to questions or concerns.
- Encourage positive patient experiences, referrals, reviews, and long-term loyalty.
- Represent the clinic’s brand values through excellent patient care and communication.
Key Performance Indicators
- Patient recall booking rate
- Follow-up completion rate
- Patient retention rate
- Patient satisfaction and reviews
- Referral numbers
- Conversion of suitable patients into recommended services
Pay: $80,000.00 – $120,000.00 per year
Work Location: In person
