UnitingSA is looking for an energetic and experienced Team Leader - Support Wrokers who is passionate about people. If you have a knack for keeping remote, community-based staff engaged, connected, and inspired, this is the role for you.
In this pivotal role, you won't just manage- you will coach, mentor, and develop a dedicated team of Support Workers. You’ll keep our team feeling supported and valued, ensuring they are equipped to deliver outstanding, client-centred care every single day.
How You Will Make an Impact:
- Build a Thriving Team Culture: Cultivate a sense of belonging, connection, and engagement among your community-based team.
- Coach & Empower: Act as a hands-on mentor, guiding and upskilling your team to provide a great client experience where respect, personal choice, and connection are at the core of every interaction.
- Collaborate for Success: Partner seamlessly with Care Partners, Clinicians and Scheduling Officers to promote client independence while upholding Aged Care Quality Standards.
What You’ll Bring
- Certificate IV in Community Services, Health, Administration, Business or Leadership, or extensive experience in a similar role
- Minimum three years’ experience in a team leadership position, preferably within aged care or community services
- Proven ability to lead geographically dispersed teams, including casual staff, with a focus on accountability and performance
- Experience using CRM systems, electronic rostering tools, and Microsoft Office Suite
- High-level interpersonal, customer service, and relationship-building skills
Key Leadership Capabilities
- Demonstrated ability and proven track record in leading, mentoring, and supporting a community-based team, promoting accountability and professional growth
- Ability to work effectively across the business to deliver integrated, client-centred care
- Proven focus on delivering a Great Client Experience, ensuring client dignity and choice
- Experience in leading and investigating Support Worker-related incidents and feedback, including client follow-up
- Ability to track metrics to demonstrate compliance, inform workforce planning, and support continuous improvement
Skills, Knowledge and Experience
- Strong knowledge of the Community Aged Care/Home Care sector, legislation, accreditation, and Support at Home reforms
- Knowledge of Aged Care Quality Standards, CHSP, SAH, TCP, and SCHADS Award requirements
- Demonstrated ability to prioritise, problem-solve, and make effective decisions
- Proven ability to influence outcomes through high-level interpersonal and customer service skills
- Experience using electronic rostering systems and Microsoft Office Suite, with a willingness to adopt new tools to support best practice
- Commitment to professional development, continuous improvement, and delivering care with compassion
Why Join Us?
UnitingSA is a trusted and leading provider of aged care and community services across South Australia, empowering people to live independently, safely, and with dignity. Guided by respect, compassion, and justice, our teams work closely with clients, families, and communities to make a real difference every day. In this role, your leadership will help shape the quality of care delivered to our clients, contributing to our mission of creating a Great Client Experience.
What We Offer
- Salary Packaging: Up to $15,900 tax-free annually, plus $2,650 for meals and entertainment. Novated leasing options available.
- Leave Loading: 17.5% leave loading to enhance your holiday pay.
- Wellbeing Support: Access to our Employee Assistance Program
- Career Growth and Development: Ongoing training and upskilling opportunities.
- Flexible and Inclusive Work Environment: Enjoy Casual Fridays and a supportive team culture.
- Generous Parental Leave: 16 weeks paid leave for eligible employees.
Interested in Applying?
For a confidential discussion, please contact Anna Truong, Business Manager on 08 8448 6250
You can review the Job Description by following the prompts to apply.
We Welcome Everyone
We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.
Employment screenings vary based on role requirements to ensure alignment with our standards.
For assistance with your application, contact our Talent & Acquisition team on 08 8440 2120.
Applications close Friday, 14th August 2026.
Please note, UnitingSA reserves the right to close this advertisement early upon identifying a suitable candidate.
Our application process is mobile-friendly for your convenience.
