Anticipated for November 2026, Blancpain will be opening its first Australian boutique in central Sydney, marking an exciting new chapter for the brand. On the 2nd level of the boutique there will be a full operation Customer Service Centre for Prestige brands (Breguet, Blancpain and Glashütte Original).
This role will work closely with two Prestige Watchmakers and be responsible for B2C and B2B customer care inquiries regarding warranty, after sales, servicing, repairs and spare parts.
- Deliver exceptional customer service to retail and wholesale customers via phone, email and internal systems
- Respond to enquiries relating to repairs, warranties, quotations, spare parts and product information
- Coordinate repair administration, ensuring accurate and timely processing
- Process customer payments and maintain accurate financial records
- Prepare repair estimates, assist with basic diagnostics and coordinate product exchanges
- Liaise with international Brand Headquarters on repairs, spare parts and service requests
- Monitor repair progress, communicate updates and manage service timeframes
- Manage spare parts inventory and transactions using SAP
- Maintain accurate records and support inventory control activities
- Build strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and other internal team members
- 1-2 years business/sales analytical experience
- Prior experience in customer care (B2C/B2B), hospitality or retail industry desirable
- Technical knowledge from watch industry an advantage
- Excellent computer literacy skills: Advanced Excel, Word PowerPoint, Outlook, SAP
- Tertiary qualification in business-related discipline an advantage
- Excellent organisation, administration and time management skills
- Excellent written and oral communication skills
- Accurately perform operating procedures/protocols and manage multiple tasks
- Problem solving skills
- Numerical and financial skills
- Excellent attention to detail
- Interpersonal skills, team player
- Ability to work autonomously
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