Background
We’ve built the market’s best Workforce Management, HR, and Payroll software.
That’s why so many large businesses choose Tanda. They’re able to eliminate compliance headaches, automate employer admin, and control labour costs - at scale.
To meet growing demand, we’re investing heavily in account management and hiring an Enterprise Customer Success Manager.
Overview
The purpose of the Enterprise Customer Success Manager role is to ensure your customers renew with Tanda. This is achieved by ensuring they get the most value out of the product and have a great relationship with us.
Responsibilities & Duties
Build great relationships beyond your designated contact, including the executive team and other relevant roles within your accounts.
Own the whole renewal process for your customers.
Stay on top of changes to the business, including key staffing changes, market/industry shifts, changes in company priorities, and new systems.
Take ultimate ownership for the success of your accounts.
Handle customer concerns that get escalated to you from support.
Have a strong understanding of Tanda’s products so you can become a trusted advisor to your customers on how to achieve their goals, as well as handle support escalations.
Proactively track customers’ adoption of features, look for opportunities where they can get value from unused features, and help them roll out.
Help sales by identifying opportunities to upsell customers, and make introductions when contacts you have a relationship with move to a different business.
Intimately know things about how your customers manage their business and their processes to better inform the product team of what to build and iterate on.
Collaborate with all teams at Tanda to achieve wider company goals.
The Company
Tanda is an established, fast-growing tech company. Our mission is to eliminate employment friction so businesses can employ with confidence. We are doing this by building Australia’s leading all-in-one workforce management platform.
The key parts of our platform include rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance. Most of our activities centre around engineering, marketing, sales, research, and supporting functions.
We service thousands of Australian clients from our Brisbane headquarters and globally with offices in Chicago and London.
This is an on-site position located at our Brisbane headquarters.
Further Benefits
Autonomy & Ownership: You will be able to make meaningful decisions in carrying out your job.
Real Projects: We hire based on real demand, not arbitrary hiring or funding rounds.
A Team: You will work with highly skilled and competent colleagues.
Impactful Work: Our software provides significant value to our customers, and your role is directly part of this.
Culture: You will be part of a passionate team that doesn’t suffer boredom easily.
