At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.
Join ASIC as a Senior Manager - Business Registry Delivery, leading high-performing teams to deliver simple, user-focused registry services in a complex regulatory environment. Drive operational excellence, continuous improvement, and strategic change, while shaping service delivery through strong leadership, stakeholder engagement, and technology-enabled solutions.
- Location - Traralgon VIC
- Salary starting from $152,074 (depending on experience) plus 15.4% superannuation
- Temporary role (until December 2027)
- Applications close at 11:59pm AEST Sunday, 12 July 2026
The team
ASIC's Registry Operations team manages some of Australia's most critical business registers, serving millions of companies and business names. We support users across the economy, from businesses and professionals to government and the public - helping them register, manage and access vital information, and providing assistance at every stage of their registry journey.
The role
The Senior Manager, Business Registry Delivery applies a substantial depth of specialist service delivery knowledge and expertise to lead the frontline service delivery teams responsible for managing the day-to-day ASIC functions associated with companies, business name and other registers.
You will be accountable for:
- Providing strategic leadership and expert advice on complex service delivery issues.
- Driving continuous improvement in service delivery capability, enhancing customer experience and staff engagement.
- Leading resolution of complex and sensitive matters, exercising sound judgement and decision-making.
- Contributing to strategy, policy development, and organisational change initiatives.
- Building and managing key stakeholder relationships while identifying system and workforce improvements to optimise performance.
About you
To succeed in this role, you will bring:
- Relevant tertiary qualifications and extensive experience leading high-performing contact centre or customer service teams in complex environments.
- Proven capability to drive operational excellence, leveraging deep regulatory knowledge and technology (e.g. CRM/telephony platforms) to enhance customer experience.
- Strong leadership track record in developing teams, stakeholder engagement, and influencing change and organisational outcomes at a senior level.
View the Position Description for more information or click `Apply' to start your application. Applications close at 11:59pm AEST Sunday, 12 July 2026.
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.
ASIC is an equal opportunity employer seeking people who want to make a difference. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.
We offer a range of employee benefits including:
- Attractive superannuation
- Additional leave entitlements
- 50/50 hybrid work-from home model
- Flexible work arrangements
- Assistance for study and professional development
To work with us, you need to be an Australian Citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.
