About the Role
We are seeking an experienced and motivated Store Manager to lead the daily operations of one of our Sydney CBD store. The successful candidate will be responsible for driving operational excellence, leading and developing staff, maintaining exceptional customer service standards and ensuring the commercial success of the store.
Key Responsibilities
- Manage the day-to-day operations of the store to achieve sales and profitability targets.
- Recruit, train, supervise and motivate team members.
- Prepare staff rosters and manage labour costs.
- Monitor inventory levels and coordinate stock ordering and stock control.
- Ensure compliance with food safety, workplace health and safety, and company policies.
- Maintain high standards of customer service and resolve customer enquiries and complaints professionally.
- Analyse sales performance and implement strategies to improve business outcomes.
- Monitor operating expenses and prepare regular operational reports.
- Coordinate promotional campaigns and product launches.
- Ensure the store maintains an attractive, clean and organised presentation.
Essential Requirements
- At least 1 year relevant experience.
- Demonstrated experience leading and supervising teams.
- Strong customer service and communication skills.
- Excellent organisational, leadership and problem-solving abilities.
Desirable
- Experience in a bubble tea, café or quick service restaurant environment.
- Knowledge of point-of-sale (POS) systems and inventory management software.
- Mandarin and/or Cantonese language skills are advantageous but not essential.
Pay: $85,000.00 – $95,000.00 per year
Work Location: In person
