JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this job involves:
Join JLL's prestigious Lendlease Workplaces Account as the Customer Relationship Manager at Salesforce Tower - 180 George Street Sydney. The Customer Relationship Manager develops and maintains tenant relationships while ensuring premium-grade property standards aligned with Lendlease Workplaces. The role plans and executes tenant events and engagement activities, manages the Concierge team and visitor services, and handles office administration while supporting the General Manager. This position balances customer-facing relationship building with operational management to deliver exceptional tenant experiences.
Key responsibilities include:
Customer Communication
Act as primary tenant contact for all building-related enquiries and communications
Conduct tenant meetings, prepare communications and notices, and take meeting minutes
Manage front-of-house digital platforms (WorkLife portal, lift screens, directory boards)
Maintain tenant contact lists including after-hours and emergency contacts
Prepare reports and attend meetings with clients and national portfolio teams
Alert General Manager to incidents that may affect customer satisfaction or result in claims
Customer Engagement
Plan and execute site-specific customer engagement strategies and events
Collaborate with national marketing and customer experience teams on portfolio-wide initiatives
Manage customer engagement budget to maximize quality, innovation, and event timing
Oversee annual customer survey process, reporting, and action plan development
Coordinate visitor management and concierge services
Presentation of the Property
Ensure property maintains premium-grade appearance standards
Conduct cleaning inspections of common areas and tenancies
Recommend improvements and follow up on action items with contractors
Financial Management
Prepare and manage customer engagement budget and additional expense codes
Handle quarterly reforecasting for assigned account codes
Manage vendor setups, purchase orders, and invoice processing
Concierge Team Management
Manage Concierge team operations including visitor management and event bookings
Ensure team meets service and presentation standards with professional, customer-focused approach
Arrange temporary staff coverage and manage associated budgets and payments
Serve as escalation point for tenant matters
General Administration
Assist General Manager with office administration tasks
Maintain building rules, information documents, and welcome packs
Support building management team members as needed
Participate in JLL Customer Service Peer Group Meetings
Collaborate effectively with building teams, national teams, contractors, and suppliers
Sound like you? This is what we’re looking for:
Essential Skills
Excellent communication and interpersonal skills adaptable to different audiences
Strong stakeholder management and team collaboration abilities
High-volume output management with tight deadlines
Microsoft Office proficiency and attention to detail
Flexibility to adapt in a busy, dynamic environment
Willingness to learn building management operations
Experience Required
5 years in customer service, placemaking, marketing, or events management
Proven event management and customer engagement experience
Budget management, purchase orders, and invoice processing
Managing conflicting deadlines and expectations
Preferred Experience
Corporate or hospitality concierge and visitor management services
Premium asset building management team experience
Understanding of commercial contracts and leases
Core Competency
Ability to take full ownership and independently manage all role aspects
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ514421
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
