Job Description:
McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.
Ever wondered who shapes the way Australia sees McDonald's? And who's steering the message when the pressure is on? If those questions excite you, we want to talk! McDonald's Australia is looking for a Senior Manager, External Communications on a 14 month contract to help shape and protect the reputation of a brand that serves around 2 million customers every day. Reporting to the Senior Director, Impact & Corporate Relations, you'll lead our external communications strategy, manage media and reputation risks, and tell the stories that showcase our positive impact in communities across the country. This is a senior leadership role with real influence, advising senior leaders, leading agency partners, acting as a media spokesperson and developing an emerging communications talent along the way.
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Developing and delivering external communications strategies aligned to business objectives
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Protecting and enhancing our reputation through proactive storytelling and sharp issues and crisis management
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Acting as a media spokesperson and lead media engagement on our behalf
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Managing PR agency partners across strategy, scope, budget and performance
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Partnering with internal teams to uncover compelling corporate, business and impact stories
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Providing strategic communications counsel to senior leaders
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Building lasting relationships with journalists, content creators and stakeholders
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Supporting franchisees with local media and issues management
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Leading and developing our Brand Communications Specialist
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Proven experience across the Australian media landscape (business, consumer and trade)
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A strong record of securing coverage for consumer, corporate and reputation-led stories
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Experience advising senior leaders and leading communications through complex, high-risk issues
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Exceptional writing, editing and key-message skills
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Confidence operating independently in a fast-paced, ever-evolving environment
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Strong project management, stakeholder influencing and agency management skills
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A collaborative, ethical and solutions-focused mindset
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Flexible Work Environment. Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
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Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
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Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
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Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
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Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
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A Fun & Vibrant Culture. Immerse yourself in local and Macca’s only events and experiences from day one of working with us.
At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.
As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation.
