Mentorloop is an Australian B2B SaaS company that provides a cloud-based mentoring platform helping organisations design, manage, and scale employee and community mentoring programs through automated matching and analytics.
A Senior Customer Success Manager (Senior CSM) helps companies keep customers happy, successful, and renewing their contracts — especially in SaaS, tech, and subscription-based businesses.
Senior Customer Success Manager — Job Description
Main Responsibilities
Manage relationships with key customers or enterprise clients
Ensure customers achieve business goals using the company’s product/service
Increase customer retention and reduce churn
Lead onboarding and product adoption
Conduct business reviews and strategic meetings
Coordinate with sales, support, and product teams
Identify upsell and cross-sell opportunities
Track customer KPIs and satisfaction metrics
Mentor junior Customer Success Managers
Pay: $10,000.00 – $12,500.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Visa sponsorship
- Vision insurance
Work Location: In person
