Lead a customer-focused team and help deliver great service across northern Victoria.
Goulburn-Murray Water (GMW) is Australia's largest rural water corporation, supporting more than 25,000 customers across northern Victoria.
We're seeking an experienced Water Trading Coordinator to lead our Tatura-based customer support team.
Reporting to the Manager Customer Experience, this Band C role leads a team responsible for responsive, accurate and high-quality customer service.
You'll coach and support your team, oversee daily operations, manage complex customer enquiries and ensure records and entitlements are maintained in line with legislation, policy and business rules.
- Lead team workflows to meet service targets and quality standards.
- Support, coach and develop staff to meet business needs.
- Resolve complex and escalated customer matters.
- Provide clear guidance on customer accounts, entitlements and administrative requirements.
- Work with customers, colleagues and stakeholders to improve service delivery.
- Contribute to continuous improvement and practical process changes.
You'll bring strong people leadership, sound judgement and experience in a customer support or administrative environment. A proven ability to meet or exceed business KPIs will be highly regarded.
- Experience leading a customer service or administration team.
- Strong coaching, communication and stakeholder relationship skills.
- Ability to manage priorities in a busy environment.
- A commitment to accurate records, compliance and quality service.
- A positive, collaborative and improvement-focused approach.
- Police check.
- Victorian Driver Licence.
- Australian working rights.
Based in Tatura, with flexible arrangements considered where business outcomes can still be delivered.
You'll demonstrate GMW's values, work safely, follow policies and support a customer-first, continuous improvement culture.
At GMW, you'll enjoy meaningful work, a supportive team culture, flexible working options and opportunities to learn, grow and contribute ideas.
If you're ready to lead a high-performing team and make a positive impact for our customers, we'd love to hear from you.
For more information, view the position description below.
Applications close on Wednesday 22 July 2026. To apply for this role please complete the GMW application form provided below and email together with a copy of your current CV to [email protected].
GMW is an equal opportunity employer that values diversity and inclusion. We welcome applications from people of all backgrounds and are committed to creating an accessible recruitment process. If you require reasonable adjustments during the application process, please let us know.
