ABOUT US:
Connect Home Care is a private Limited company, operating to provide services, programs, and direct support to people with a disability in New South Wales and other parts of Australia. Connect Home Care supports people with physical, intellectual, mental health and rare or lesser-known disabilities to help develop independence, confidence, and life skills.
Our four key result areas
- Our clients
- Our people
- Our operations
- Our financials
KEY OBJECTIVE OF THE POSITION:
To deliver a variety of support programs, predominantly NDIS supports, to people with a disability and their families which assist them in achieving their goals. Support services may be conducted in one of Connect Home Care’s centre-based facilities, in a client’s home or community.
PERSON SPECIFICATIONS (SKILLS & KNOWLEDGE)
Legislative knowledge
- Ability to work with in the Work Health and Safety (WHS) principles including safe manual handling procedures
- Ability to work within the Disability Inclusion Act and the NSW Disability Standards
- Ability to work within the NSW Children and Young Persons (Care and Protection) Act (NSW) and the Children and Young People Act (ACT)
Participant support skills
- Commitment to achieving valuable outcomes for people with disabilities within the person-centred environment.
- Commitment to equality and anti-discrimination.
- Ability to support people with a disability to integrate within their local community, including mainstream activities.
- Ability to implement strategies to support clients to achieve their goals.
Interpersonal communication skills
- Ability to establish effective and professional working relationships with participants, their families, external stakeholders and co-workers.
- Ability to work independently and/or within a team environment to achieve program objectives.
ESSENTIAL QUALIFICATIONS & EXPERIENCE REQUIRED
- Current First Aid Certificate
- Current Driver’s License
- NDIA code of conduct
- NDIS Worker Screening Check
- Current NSW Working with Children Clearance and/or Working with Vulnerable People Check (ACT)
- Cert III in Disability or equivalent,
- National police check
- Ability to work a variety of shifts
CORE COMPETENCIES OF THE ROLE
The performance of the employee will be appraised by the Team Leader/Manager. The key areas of evaluation will be:
Consumer Focus/Responsiveness
- Meets the needs of participants in a timely and courteous manner.
- Supports participants to achieve their goals.
- Provides feedback to the Team Leader regarding any suggestions/concerns they have regarding the services they are providing, including feedback received from external individuals/groups.
Communication
- Listens effectively, conveys and receives ideas, information and direction.
Teamwork
- Collaborates effectively with other team members to achieve client and program goals.
Professionalism
- Represents Connect Home Care in a professional manner and promotes a positive image of Connect Home Care to clients, the community and relevant stake holders.
Work Quality
- Sets high standards for own personal performance.
- Strives for quality work; increases effort to ensure quality work.
- Contributes to the development and implementation of new solutions, procedures and concepts.
- Is accurate, thorough, and reliable.
- Consistently delivers what is required when required.
- Raises issues with team leader as required
Ethical Behaviour
- Ensures that dealings with others are non-discriminatory, respectful, consistent, timely and equitable.
Adaptability
- Receives new ideas and/or change in a positive fashion.
- Actively contributes to change processes.
- Is flexible to the needs of participant and/or service as changes occur.
Safety
- Applies Work Health and Safety (WHS) principles in the workplace.
Time Impact
- Submits completed documentation/reports on time as directed by their supervisor or other relevant managers.
- Arrives to scheduled shifts on time.
- Advises supervisor of changes to their availability and absences in a timely manner.
DUTIES
The role of a support worker varies greatly depending on the participants support needs and service requirements, however typical duties that are expected of the position include:
1. Support participants to develop skills according to their identified goals.
2. Provide physical assistance as required. This may include but is not limited to:
2.1 Assistance with all areas of personal care including feeding, toileting, bathing and grooming.
2.2 Transfers/hoisting between toilet, wheelchair, motor vehicle, bed etc.
2.3 Administering medication or other medical/special procedures where required.
2.4 Providing physical assistance to participate in activities.
2.5 Transporting participants in vehicles to various locations or assistance to use public transport in a safe manner.
2.6 Assisting participants with meal planning, preparation and cooking as required.
2.7 Domestic duties (cleaning, laundry, gardening etc).
3. Establish effective communication with the participant using whatever means of communication is appropriate for each individual and liaise with families and or advocates when required.
4. Use a Person-Centred Behaviour Support approach when working with participants.
5. Assist with planning and facilitation of meaningful program activities.
6. Support and actively encourage participants participation in decision making about their own program and about the service.
7. Work with other agencies and organisations to facilitate participants access to activities where required.
8. Provide adequate support to participants and take account of their wishes in all matters with due regard to Duty of Care, Work Health and Safety, and Connect Home Care policies and procedures.
9. Accurately complete administrative tasks as required. This may include reading/writing/typing:
- Client progress notes
- Shift reports
- Communication books
- Learning Logs / Monthly reports
- WHS/Incident reports
- Medication forms/charts
- Data collection
- Vehicle logs
- Careflo participant management system
- Timesheets
- Reading and responding to emails
- Other documentation as required
10. Be aware and sensitive to the needs of people who are from Aboriginal or culturally and linguistically diverse backgrounds and assist with their integration into the service.
11. Be aware and sensitive to clients’ right to their own personal opinions, values, beliefs and preferences. (For example, religion, sexual preference).
12. Perform the necessary duties to ensure that the premises and vehicles are kept clean and tidy.
13. Attend and contribute to staff meetings, supervision meetings, and other relevant meetings as required and use information/feedback to continuously improve work performance.
14. Undertake staff development to acquire and enhance knowledge and skills relevant to the service and utilise the skills/knowledge to the standard trained.
15. Become familiar with and adhere to Connect Home Care policies and procedures.
16. Work effectively as part of a team and utilise grievance procedures if problems arise.
Salary – $95,000 - $102,000 plus super
Only eligible and shortlisted applicants will be considered.
Pay: $95,000.00 – $102,000.00 per year
Work Location: In person
