Job description
Agency Department of Corporate and Digital Work unit ICT Services – Service Delivery
Development
Job title ICT Manager Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $117,356 - $126,251 Location Alice Springs, Darwin, Katherine, Tennant Creek
Position number 21490 RTF 350787 Closing 08/07/2026
Contact Officer Linh Luong on 08 8985 7305 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=350787
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Primary objective
Lead a small team of ICT professionals to ensure that Information & Communication Technology (ICT) services are delivered
effectively to meet NT Government Agencies business requirements.
Context statement
ICT services are delivered to client agencies under a centralised services model across a geographically and culturally diverse
environment. The Technology Services unit provides a range of ICT support services to enhance agencies’ effective operation of
digital environments, ensuring alignment of ICT strategy in accordance with whole of Government policies and standards.
Key duties and responsibilities
1. Work proactively and collaboratively with client agencies to assist with the identification of service delivery gaps and the
development of solutions to address these.
2. Work cross functionally to support effective ICT service management and /or address complex ICT service issues.
3. As a functional or subject matter expert develop and maintain effective partnerships with client agency decision makers and
managers to gain a detailed understanding of their ICT needs and ensure compliance with ICT policies and delegations.
4. Lead or contribute to strategic ICT projects that support consistent ICT delivery across the NTPS.
5. Work with whole of government outsourced ICT service providers, DCDD and client agency staff in the planning and
implementation of ICT infrastructure and business application systems for client agencies and monitor service delivery against
agreed service levels
6. Manage the day-to-day activities of a small team to effectively deliver ICT Services.
Selection criteria
Essential
1. Well-developed experience in building and sustaining relationships in a customer-focused outsourced environment, and the
ability to anticipate changing needs and expectations of clients.
2. Extensive experience and knowledge of contemporary strategic ICT management and experience managing complex ICT
delivery issues.
3. Demonstrated leadership skills with the ability to lead and manage a small team in a multi-skilled, flexible client focussed
centralised ICT service.
4. High level communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all
levels and across diverse cultures to positively influence ICT practices.
5. Well-developed knowledge and experience relating to the methodology, systems and procedures across the broad spectrum of
ICT disciplines including ICT service delivery functions, ICT project management, security related issues, platforms, networks,
systems and system administration in established information technology environments.
6. Knowledge of and experience in the specification, selection and assessment of quality ICT services that meet business
objectives.
7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and
respectful.
Desirable
1. Qualifications and/or certifications relevant to ICT or a related field.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this
position, the applicant should consider the full requirements of the position in aligning to their work experience and capabilities to
this role. Please refer to the Capability Framework
